Monday - Saturday: 08:00-18:00
Please note: this number is only for BA customers with a hearing impairment requiring use of a minicom system. Customers with normal hearing will be required to call another line.
0345 700 7706
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive
Monday – Saturday: 0900-1700
Download the SignLive app or visit
You can also contact British Airways Accessibility Team by email by following the link below. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.