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Getting in touch with us

Contact, feedback, help and lost luggage

Manage Your Bookings Frequently Asked Questions
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Manage your bookings

Lounge and Parking bookings can be amended for future dates or canceled up to 2 hours before your booking time. All you need is your email address and booking reference which can be found on your confirmation email. To make any changes to your booking visit the manage my booking page.

Manage my booking

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Baggage enquiries

Information about baggage allowances, bags that doesn't arrive, etc.

Whether your bag didn't arrive, you left the airport with a bag that isn't yours or you need information about baggage allowances, then please contact the relevant handling agent by selecting your airline from this list. 


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Airport ambassadors

They will be glad to help you at the airport.

If you need help during your journey through the airport just look out for one of our team of Airport Ambassadors who will be happy to help. Look for the people with the GLA vest.

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Visit Scotland

Take a look at Visit Scotland's website to get the most out of your visit to Glasgow and Scotland.

Experts in the Information Centre provide inspiring local and national information to help you get the most from your visit to the city and the rest of Scotland. Accommodation bookings can be made locally and across Scotland, as can journeys on First Buses, Citylink buses or Calmac ferries. Purchase tickets for the local sightseeing bus or trips to different destinations in Scotland, as well as various local and national attractions and events.


Luggage storage & lost property

Arrived and can't find your bag?

We sincerely hope that your baggage arrives without any issues but sometimes passengers’ property does go astray.

Thankfully this is rare however if you find that your baggage has not arrived, please speak to a member of staff from the handling agent for your airline, they will be on hand to help you at the service desk in each facility. To contact the handling agent select your airline use the relevant contact details. 

Select your Airline   

Lost property

From bracelets to books, wallets to glasses, Luggage-Point is committed to reuniting passengers with their sentimental or valued items thanks to our 24-hour online service. 

You can search for your item on the database in real-time by using the online search facility: 

Lost property database 

Searches are based on multiple criteria (date range, keyword (i.e. iPhone) and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 24 hours. 

You can also call our dedicated team between 4 am and 9 pm daily or send an email enquiry.

PHONE 0330 223 0893

While our luggage storage service, handled by Luggage-Point in the main check-in hall, may be perfect for your needs, our shipping service may be the perfect option for larger, bulky items. 

We can also deliver any time-sensitive, important shipments to countries and territories all over the world, and our wide range of shipping services means there is a cost-effective option for all of your requirements. 

Items are shipped at approximately 4 pm every day 365 days except bank holidays and Christmas day. Simply complete our simple form at the Luggage-Point service area.

Please follow the signs and make your way to baggage reclaim areas. This is after border control (UK Border Force) if you are arriving on an international flight.  

Luggage storage

If you need to leave any bags, packages or suitcases at Glasgow Airport, we have a great service which allows you to leave items in a safe, secure storage area for up to 3 months. 

Luggage storage is handled by Luggage-Point in the main check-in hall where friendly staff will help and advise, and issue all passengers leaving items with a receipt – don’t lose it as you will need it when you come to pick them up. 

0 - 3 Hours
£8.50 per item

1 Day
£12.50 per item

Additional Day(s)
£10.00 per item

£50.00 per item 

Oversized items will be charged at double the standard rate. Discount available for storage of 25+ items at a time.  Ask a member of the Luggage-Point team for more details.

Call Luggage-Point on 0330 223 0893 to discuss our luggage storage services at Glasgow Airport.


Contact Us

If you need further information, need help or want to give some feedback, don't hesitate about sending us a message. Please do not include any personal details (e.g. name, passport numbers, email addresses etc. in the comments section. 

Contact Information

* Items marked with an asterisk are mandatory.

We will consider your feedback and use the information you provide to investigate and address any issues you raise. We may also contact you to respond or to provide the information you seek. More generally, our privacy statement (which can be accessed here) explains how we may use the information you provide to us, the reasons we rely on to do so and the rights you have under data protection legislation.