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Frequently asked questions

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General travel enquiries

How long before my flight do I need to be at the airport?

Please check with your airline for this information. As a general rule you should be at the airport 2 before your flight for a domestic flight (within the UK) 3 hours before your flight for European flights and 4 hours before your flight for long haul flights.

Many airlines offer an online check-in option which will save you time when you are at the airport giving you plenty of time to enjoy some food or shopping before you fly.

Where can I get advice about the safety of travel to foreign countries?

You can find this information on the Foreign and Commonwealth Office website.

What foods can I bring into the UK?

Information on what food you can and cannot bring into the UK is available on the Department for Environment, Food and Rural Affairs (DEFRA) website. It is illegal to bring in banned products, or amount of products that exceed any weight limits that apply. They will be seized and destroyed and you may be liable to prosecution.

I want to take my pet overseas. How do I find out about pet passports/animal quarantine?

For further information on taking a pet abroad please see the Gov.uk website. You can find information on animal quarantine

Assistance dogs

If you are travelling with an assistance dog, you can bring your dog into the UK without quarantine as long as it meets the rules of the EU Assistance Dog Scheme. It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If your assistance dog doesn’t comply with the rules it may not be able to enter the UK or may be licensed into quarantine on arrival. You can find more details on the EU Assistance Dog Scheme or to make an enquiry please contact our service provider GLA.PRMLeadership@OCS.co.uk.

The Guide Dogs Association website has advice about taking assistance dogs abroad

Passports and visas

Do I need a passport to travel to a UK/European destination?

If you are travelling within the UK then you can use any form of ID such as a passport or driving license. If you are checking in any hold luggage then you must present a passport.

If you are a UK citizen/passport holder travelling to another European country then a passport is required.

If you are a citizen of another European country then a National ID card is sufficient.

Who do I contact if my passport has expired/been lost/stolen?

If you are a UK citizen/passport holder and your passport has been lost or stolen you must cancel it as soon as possible to reduce the risk of anyone else being able to use it. You can do this on the Gov.uk website.

If you have lost your passport while abroad you should report the loss immediately to the local police and the British consulate/embassy/high commission.

Foreign nationals who lose their passport while in the UK should report it to the local police and their consulate/embassy.

If you are a UK citizen/passport holder and your passport has expired you can find information on how to renew it.  

It is advisable to take photocopies of all important documents (passport, visas, tickets, EHIC, travel insurance, driving license etc) with you when you travel and to keep them separate form the original documents. This will mean a quicker resolution should you lose something.

What do I do if I’ve lost my passport in the airport?

Please seek assistance from any member of staff who will help you find out if this has been handed in at lost property, security search or to the Police.

What are the visa requirements for entry into the UK?

The entry requirements for the UK vary depending on your nationality, country of residence, country of departure, reason for visit and duration of visit. You can find details on the Gov.uk website. Please ensure you have the necessary documents and permissions before you travel or you could be refused entry into the UK.

Baggage and security

What is my luggage allowance?

Your luggage allowance will depend on which airline you are flying with. This should be detailed in your ticket information or you can contact your airline.

What items are prohibited from hand and hold baggage?

You can find information on prohibited items on the CAA website.

I’m diabetic, will my syringes/injection pens be allowed in hand luggage?

It is best to speak to your airline about your requirements before you travel. If you need items due to a medical condition and have a supporting letter from your GP or hospital then there should be no problem taking these items on board.

Can I carry sharp-edged religious/cultural regalia/accessories (eg Kirpans, Sgian Dhub or Dirks) on my person or in my hand baggage?

These items are prohibited from hand luggage and being carried on board the plane. Please pack these items in your hold luggage as if they are confiscated at security you will be not be able to get them back.

Can I take knitting needles in my hand baggage?

Yes, knitting needles are allowed on board the plane.

I will be travelling with a baby. Can I take their milk in my hand luggage?

If you are travelling with an infant then you can carry milk on board which exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.

Can I carry make-up in my hand luggage?

Yes, you can take on board all solid make-up. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.

My baggage was mislaid/delayed and was not delivered to my final destination. Who do I contact?

In the unlikely event that this does happen please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.

My baggage has been damaged. Who do I contact?

In the unlikely event that your baggage is damaged when it arrives please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.

 

Airport services and facilities

What facilities are there at the airport?

You can find information on the services and facilities available at Glasgow Airport on our dedicated pages. If you would like to find out more about the shopping and dining outlets at the airport you can find this on our shop and dine pages.

Where can I find a map of the airport?

You can find a map of Glasgow Airport here.

What time does the airport open/close?

Glasgow Airport is open 24 hours a day.

Is there a left-luggage facility at the airport?

Luggage storage is handled by Luggage-Point and is located in the main check-in hall. Items can be left here for up to 3 months. Prices are as follows:

0 – 3 hours £8.50 per item

1 day £12.50 per item

Additional day(s) £10 per item

Weekly £50 per item

To find out more call luggage point on 0330 223 0893.

Please note that oversized items will be charged at double the standard rate.

Who do I contact if I have lost something at the airport?

Lost property is managed by luggage-point. You can search for your lost item on the 24 hour online database using the search facility.

If you have lost something on a plane, please contact your airline.

What assistance is available for those with disabilities or reduced mobility?

You can find more information on special assistance on our dedicated pages.

How do I request a special assistance lanyard?

If you or someone you are travelling with have a hidden disability, we will be happy to provide you with a lanyard which will discreetly identify you to airport staff as requiring additional support.

Our front-line Security staff have been trained to recognise these lanyards and offer special assistance to passengers passing through the Security Search process. To obtain one, kindly check in with the special assistance desk on the ground floor in our main check-in area and they will also explain what we can do to help you on your journey.

You can find more information on special assistance on our dedicated pages.

 

What facilities do you have for those travelling with babies and small children?

Baby change facilities are located in the following places:

  • Main check-in hall opposite the escalator
  • To the rear of the foodcourt on the first floor
  • T2 check-in hall
  • After security, on the first floor by Starbucks
  • After security, beside the Beardmore Bar
  • After security, beside the Tennents Bar
  • After security, beside the British Airways lounge
  • After security, at gates 1-3 and 10 -11

There is also a kids zone free soft play area located just after gate 27 on our west pier.

What is included in the lounges?

There are two lounges at Glasgow Airport, the Upperdeck Lounge and the Lomond Lounge.

The Upperdeck lounge offers snacks and nibbles including sandwiches, soups, cheeses, crackers, crisps, biscuits, and nuts along with tea, coffee, soft drinks, and alcoholic drinks. Bacon and omelet rolls, cereal and pastries are available for breakfast. You can also purchase prosecco or champagne at an additional cost. Find out more about the Upperdeck Lounge

The Lomond lounge offers a wide selection of a la carte breakfast, lunch and dining options featuring Scottish produce freshly prepared by local chefs.
Lomond lounge customers can choose from a range of freshly-prepared dishes including varied menus for breakfast, lunch and dinner. Breakfast dishes include the classics such as eggs Benedict or an American pancake stack. Lunch options include beef or vegan burgers and for dinner choose from stone-baked pizza with Ayrshire ham or the British classic of fish with triple-cooked chips and minted mushy peas.

The lounge also offers a self-service barista area where guests can help themselves to a wide range of warm beverages including lattes, tea and espresso. Guests are also provided with a range of craft and premium bottled and draft beers, soft drinks, top-quality spirits, specialist cocktails and award-winning wines including prosecco at the bar. Find out more about the Lomond lounge.

Where can I view planes from?

There isn’t a dedicated viewing area at Glasgow Airport. You can get great views of our runway, taxiways and stands after security from our family-friendly restaurants and in the main departure lounge.

Are sports matches shown at the airport?

Sports matches are sometimes shown in our bars/restaurants although this cannot be guaranteed. It is best to check on our social media channels where this information is often published.

Is there a public telephone that I can use after security?

No unfortunately not. However, if it’s a short time local call that is required, please use one of the information phones and an Airport Ambassador will come and offer you the use of a mobile phone.

Are there water fountains in the departure lounge after security?

Yes, there are water fountains next to the toilets opposite Fat Face, at the Caledonia Bar in the departures lounge and at JR Tennant’s Bar at Gate 29. There are additional stations at Mozzo Bars located at gates 4-5, gate 19 and gate 26.

Is there a smoking area after security?

No, the only smoking area is located outside the main terminal on each end of the central reservation.

Where is gate 07C located?

To get to gate 07C, go through the entrance to gates 1-26, continue down to the bottom of the ramp, turn right and follow the signs for gates 1-12.

Are there showering facilities at the airport?

No, not currently.

Do you have foot baths?

No, not at the moment.

Shopping and eating

What shops and restaurants are available at the airport and what are their opening times?

You can find a full list of the dining options available at the airport and their opening times on our shopping and dining page.

How much can I buy and what are my savings and allowances?

You can find information on allowances on the Gov.uk website

What happens if the goods I purchase are faulty?

Returns policies vary by retailer. Please contact the store directly for this information.

Can I buy before I fly and collect on my return to the UK?

Many of our shops offer a shop and collect service so you can buy before you fly and pick up on your return. To use shop and collect simply tell the assistant that you would like to use the service when you pay. You can find out which shops offer shop and collect on our shopping pages.

Where is the tax refund station?

There is a tax refund and red help telephone at the entrance to gates 27 - 36.

Are tax refunds paid in cash and where can I get the form/envelope to apply?

A postal service is provided at Glasgow Airport and there are no cash refunds. The refund will be paid on to the card/account you specify on the form. Application forms and envelopes are provided by retailers when purchasing goods that qualify for a tax refund.

Flight information

How can I check the arrival time of the flight I am meeting?

You can find live arrivals information for our flights on our flight information pages.

What time does my flight arrive at its destination?

You can find live information on your flight on our flight information pages.

Where can I find flight departures?

You can find live departures information on our flight information pages.

My flight has been cancelled. What do I do?

If your flight has been cancelled please contact your airline who will be able to assist.

Transport

How do I get to the airport?

It is easy to get to Glasgow Airport whether you are arriving by car, bus, train or taxi. You can find more information on our to and from the airport pages.

What car parks are located at Glasgow Airport and how much are they?

We offer long stay, short stay and fast track parking. You can find out more about our parking options and pricing on our parking pages. To guarantee your space book in advance online.

How do I pre-book car parking?

Pre-booking online guarantees your space and is a paperless transaction so your car number plate will be recognised on entry to the car park. 

How do I plan my onward journey from the airport?

You can find information about getting from the airport by car, bus, train or taxi on our to and from the airport pages.

 

I am disabled/have reduced mobility. What is the best way to get to the airport?

There are blue badge spaces located in our car parks and we also have a pick up and drop off facility which is located close to the airport entrance. You can find more information about special assistance on our dedicated pages

What is the journey time into central Glasgow?

You can reach Glasgow city centre in just 15 minutes using the Glasgow Airport Express service 500 bus.

Destinations

Where can I fly to from Glasgow Airport?

You can find a full You can find a full list of the destinations you can reach from Glasgow Airport on our destination pages.

Will you be offering flights to… in the future?

If there is a destination you would like to fly to which is not currently offered please complete our feedback form.