Getting in touch
If you need further information or having trouble with your bookings then you can get in touch with us.
Type your question
- Flight information
- Passports and visas
- Baggage and security
- Airport services and facilities
- Shopping and eating
- Transport
- Destinations
- General travel enquiries
Flight information
How can I check flight details and arrival times?
You can find all flight information, including departure times, arrival times and landing times on our flight information pages. Flight details can also be seen on our screens in the airport terminal building. You can also download our app to track your flight and receive live flight notifications.
How long before my flight do I need to be at the airport?
Please check with your airline for this information. As a general rule you should be at the airport 2 before your flight for a domestic flight (within the UK) 3 hours before your flight for European flights and 4 hours before your flight for long haul flights.
Many airlines offer an online check-in option which will save you time when you are at the airport giving you plenty of time to enjoy some food or shopping before you fly.
What time does my flight arrive at its destination?
You can find live information on your flight on our flight information pages.
Where can I find flight departures?
You can find live departure information on our flight information pages. When you land on the page, toggle between 'departures' and 'arrivals' to find the information you are looking for. You can also track flights using our official Glasgow Airport App
My flight has been cancelled. What do I do?
If your flight has been canceled please contact your airline who will be able to assist. You will find a list of airlines on our airline page here. Select the airline you are flying with and locate their details on the bottom of the page.
What can I bring in my hand luggage?
We advise that you familiarise yourself with our security rules and procedures here. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly. You can find airline contact details here.
How long do I need to check in before my flight is due to depart?
Check-in times can vary depending on your type of flight, so please arrive with a sufficient amount of spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or alternatively by contacting your airline directly.
You should arrive at the airport two or three hours before your flight departs and allow enough time for your journey to the airport. This should include any traffic delays, particularly if you have a longer journey to the airport. At each of the arrival areas there will be a help phone if you require assistance.
What's the earliest time I can check in?
This can vary depending on your type of flight, so please contact your airline directly for this information.
How can I check if my e-ticket is valid?
If you would like to check if your e-ticket is valid, simply go on to the relevant airline's website, enter the details and check whether you are on the flight - you might need the 6 digit PNR.
What is a PNR number in an air ticket?
PNR, PNR number, or PNR code is an electronic detail consisting of numbers and letters given after booking a flight. PNR is the abbreviation of “Passenger Name Record” and it is also used as a booking number. This code allows passengers to manage their bookings with the relevant airlines. It can be found on your confirmation email.
Passports and visas
Do I need a passport to travel to a UK/European destination?
If you are travelling within the UK then you can use any form of ID such as a passport or driving license. If you are checking in any hold luggage then you must present a passport.
If you are a UK citizen/passport holder travelling to another European country then a passport is required.
If you are a citizen of another European country then a National ID card is sufficient.
Who do I contact if my passport has expired/been lost/stolen?
If you are a UK citizen/passport holder and your passport has been lost or stolen you must cancel it as soon as possible to reduce the risk of anyone else being able to use it. You can do this on the Gov.uk website.
If you have lost your passport while abroad you should report the loss immediately to the local police and the British consulate/embassy/high commission.
Foreign nationals who lose their passport while in the UK should report it to the local police and their consulate/embassy.
If you are a UK citizen/passport holder and your passport has expired you can find information on how to renew it.
It is advisable to take photocopies of all important documents (passport, visas, tickets, EHIC, travel insurance, driving license etc) with you when you travel and to keep them separate form the original documents. This will mean a quicker resolution should you lose something.
What do I do if I’ve lost my passport in the airport?
Please seek assistance from any member of staff who will help you find out if this has been handed in at lost property, security search or to the Police.
What are the visa requirements for entry into the UK?
The entry requirements for the UK vary depending on your nationality, country of residence, country of departure, reason for visit and duration of visit. You can find details on the Gov.uk website. Please ensure you have the necessary documents and permissions before you travel or you could be refused entry into the UK.
Baggage and security
What is my luggage allowance?
Your luggage allowance will depend on which airline you are flying with. This should be detailed in your ticket information or you can contact your airline.
What items are prohibited from hand and hold baggage?
You can find information on prohibited items on the CAA website.
I’m diabetic, will my syringes/injection pens be allowed in hand luggage?
It is best to speak to your airline about your requirements before you travel. If you need items due to a medical condition and have a supporting letter from your GP or hospital then there should be no problem taking these items on board.
Can I carry sharp-edged religious/cultural regalia/accessories (eg Kirpans, Sgian Dhub or Dirks) on my person or in my hand baggage?
These items are prohibited from hand luggage and being carried on board the plane. Please pack these items in your hold luggage as if they are confiscated at security you will be not be able to get them back.
Can I take knitting needles in my hand baggage?
Yes, knitting needles are allowed on board the plane.
I will be travelling with a baby. Can I take their milk in my hand luggage?
If you are traveling with an infant then you can carry milk on board that exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.
Can I carry make-up in my hand luggage?
Yes, you can take on board all solid make-up. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.
My baggage was mislaid/delayed and was not delivered to my final destination. Who do I contact?
In the unlikely event that this does happen please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.
My baggage has been damaged. Who do I contact?
In the unlikely event that your baggage is damaged when it arrives please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.
What foods can I bring into the UK?
Information on what food you can and cannot bring into the UK is available on the Department for Environment, Food and Rural Affairs (DEFRA) website. It is illegal to bring in banned products, or amount of products that exceed any weight limits that apply. They will be seized and destroyed and you may be liable to prosecution.
Airport services and facilities
What facilities are there at the airport?
You can find information on the services and facilities available at Glasgow Airport on our dedicated pages. If you would like to find out more about the shopping and dining outlets at the airport you can find this on our shop and dine pages.
Where can I find a map of the airport?
You can find a map of Glasgow Airport here.
What time does the airport open/close?
Glasgow Airport is open 24 hours a day.
Is there a left-luggage facility at the airport?
Luggage storage is handled by Luggage-Point and is located in the main check-in hall. Items can be left here for up to 3 months. Prices are as follows:
0 – 3 hours £8.50 per item
1 day £12.50 per item
Additional day(s) £10 per item
Weekly £50 per item
To find out more call luggage point on 0330 223 0893.
Please note that oversized items will be charged at double the standard rate.
Who do I contact if I have lost something at the airport?
Lost property is managed by luggage-point. You can search for your lost item on the 24 hour online database using the search facility.
If you have lost something on a plane, please contact your airline.
What assistance is available for those with disabilities or reduced mobility?
You can find more information on special assistance on our dedicated special assistance pages.
How do I request a special assistance lanyard?
If you or someone you are traveling with have a hidden disability, we will be happy to provide you with a lanyard that will discreetly identify you to airport staff as requiring additional support.
Our front-line Security staff have been trained to recognise these lanyards and offer special assistance to passengers passing through the Security Search process. To obtain one, kindly check in with the special assistance desk on the ground floor in our main check-in area and they will also explain what we can do to help you on your journey.
You can find more information on special assistance on our dedicated pages.
What facilities do you have for those travelling with babies and small children?
Baby change facilities are located in the following places:
- Main check-in hall opposite the escalator
- To the rear of the food court on the first floor
- T2 check-in hall
- After security, on the first floor by Starbucks
- After security, besides the Beardmore Bar
- After security, besides the Tennents Bar
- After security, besides the British Airways lounge
- After security, at gates 1-3 and 10 -11
There is also a kids zone free soft play area located just after gate 27 on our west pier.
What is included in the lounges?
There are two lounges at Glasgow Airport, the Upperdeck Lounge and the Lomond Lounge.
The Upperdeck lounge offers snacks and nibbles including sandwiches, soups, cheeses, crackers, crisps, biscuits, and nuts along with tea, coffee, soft drinks, and alcoholic drinks. Bacon and omelet rolls, cereal and pastries are available for breakfast. You can also purchase prosecco or champagne at an additional cost. Find out more about the Upperdeck Lounge.
The Lomond lounge offers a wide selection of a la carte breakfast, lunch and dining options featuring Scottish produce freshly prepared by local chefs.
Lomond lounge customers can choose from a range of freshly-prepared dishes including varied menus for breakfast, lunch and dinner. Breakfast dishes include the classics such as eggs Benedict or an American pancake stack. Lunch options include beef or vegan burgers and for dinner choose from stone-baked pizza with Ayrshire ham or the British classic of fish with triple-cooked chips and minted mushy peas.
The lounge also offers a self-service barista area where guests can help themselves to a wide range of warm beverages including lattes, tea and espresso. Guests are also provided with a range of craft and premium bottled and draft beers, soft drinks, top-quality spirits, specialist cocktails and award-winning wines including prosecco at the bar. Find out more about the Lomond lounge.
Where can I view planes from?
There isn’t a dedicated viewing area at Glasgow Airport. You can get great views of our runway, taxiways and stands after security from our family-friendly restaurants and in the main departure lounge.
Are sports matches shown at the airport?
Sports matches are sometimes shown in our bars/restaurants although this cannot be guaranteed. It is best to check on our social media channels where this information is often published.
Is there a public telephone that I can use after security?
No unfortunately not. However, if it’s a short time local call that is required, please use one of the information phones and an Airport Ambassador will come and offer you the use of a mobile phone.
Are there water fountains in the departure lounge after security?
Yes, there are water fountains next to the toilets opposite Fat Face, at the Caledonia Bar in the departures lounge and at JR Tennant’s Bar at Gate 29. There are additional stations at Mozzo Bars located at gates 4-5, gate 19 and gate 26.
Is there a smoking area after security?
No, the only smoking area is located outside the main terminal on each end of the central reservation.
Where is gate 07C located?
To get to gate 07C, go through the entrance to gates 1-26, continue down to the bottom of the ramp, turn right and follow the signs for gates 1-12.
Are there showering facilities at the airport?
No, not currently.
Do you have foot baths?
No, not at the moment.
Is there an area where I can use a breast pump?
Yes, there are three changing rooms with lockable doors and plug sockets in them. One on each pier of the airport (where the gates are) and one in the main departures area next to Frankie and Benny’s.
Is there anywhere I can heat up baby food?
We don’t have a dedicated facility at Glasgow Airport for heating up baby food but the cafes and restaurants can warm food in a microwave for you.
Do you have a soft play/crèche?
From the moment you arrive until the moment you board your flight, it’s our mission to help ensure a smooth start to your family holiday departing from Glasgow Airport. We offer a number of family-friendly facilities and services to help do just this.
Located just after gate 27 on our west pier, the Kids Zone is a free soft play area for children.
Shopping and eating
What shops and restaurants are available at the airport and what are their opening times?
You can find a full list of the dining options available at the airport and their opening times on our shopping and dining page.
How much can I buy and what are my savings and allowances?
You can find information on allowances on the Gov.uk website.
What happens if the goods I purchase are faulty?
Returns policies vary by retailer. Please contact the store directly for this information.
Can I buy before I fly and collect on my return to the UK?
Many of our shops offer a shop and collect service so you can buy before you fly and pick up on your return. To use shop and collect simply tell the assistant that you would like to use the service when you pay. You can find out which shops offer shop and collect on our shopping pages.
Where is the tax refund station?
There is a tax refund and red help telephone at the entrance to gates 27 - 36.
Are tax refunds paid in cash and where can I get the form/envelope to apply?
A postal service is provided at Glasgow Airport and there are no cash refunds. The refund will be paid on to the card/account you specify on the form. Application forms and envelopes are provided by retailers when purchasing goods that qualify for a tax refund.
Transport
How do I get to the airport?
It is easy to get to Glasgow Airport whether you are arriving by car, bus, train or taxi. You can find more information on our to and from the airport pages.
What car parks are located at Glasgow Airport and how much are they?
We offer long stay, short stay and fast track parking. You can find out more about our parking options and pricing on our parking pages. To guarantee your space book in advance online.
How do I pre-book car parking?
Pre-booking online guarantees your space and is a paperless transaction so your car number plate will be recognised on entry to the car park.
How do I plan my onward journey from the airport?
You can find information about getting from the airport by car, bus, train or taxi on our to and from the airport pages.
I am disabled/have reduced mobility. What is the best way to get to the airport?
There are blue badge spaces located in our car parks and we also have a pick up and drop off facility which is located close to the airport entrance. You can find more information about special assistance on our dedicated pages.
How far is Glasgow Airport from Glasgow city centre?
The distance between the airport and Glasgow City Centre is roughly 9 miles. You can reach Glasgow city centre in just 15 minutes using the Glasgow Airport Express Service 500 bus which runs frequently to Buchanan Bus Station and also calls at Glasgow Central Train Station and Queen Street Train Station.
Does Glasgow Airport have a train station?
If you’re catching the train to Glasgow Airport, the nearest station is Paisley Gilmour Street – just over one mile from the terminal. From here, you can take the McGill’s 757 bus service.
The First Glasgow Airport Express service 500 also connects you directly to the airport from Queen Street in Glasgow City Centre and Glasgow Central Train Stations.
Tickets to Glasgow Airport can be purchased at any train station in Scotland or via the ScotRail website. You can find more info here.
Destinations
Where can I fly to from Glasgow Airport?
You can find a full list of the destinations you can reach from Glasgow Airport on our destination pages.
Will you be offering flights to… in the future?
If there is a destination you would like to fly to which is not currently offered please complete our feedback form.
General travel enquiries
Where can I get advice about the safety of travel to foreign countries?
You can find this information on the Foreign and Commonwealth Office website. You can also visit our COVID FAQ Pages.
I want to take my pet overseas. How do I find out about pet passports/animal quarantine?
For further information on taking a pet abroad please see the Gov.uk website. You can find information on animal quarantine.
Assistance dogs
If you are travelling with an assistance dog, you can bring your dog into the UK without quarantine as long as it meets the rules of the EU Assistance Dog Scheme. It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If your assistance dog doesn’t comply with the rules it may not be able to enter the UK or maybe licensed into quarantine on arrival. You can find more details on the EU Assistance Dog Scheme or to make an enquiry please contact our service provider GLA.PRMLeadership@OCS.co.uk.
The Guide Dogs Association website has advice about taking assistance dogs abroad.
COVID FAQs
You can find a list of our most frequently asked questions for Coronavirus on our FAQ page