Information on Mobility Equipment
Where possible you should be permitted to remain within your own mobility aid until the last possible moment at the gate. If you wish to check in the mobility aid and use an airport wheelchair then please request this at check-in. On arrival at the airport, your mobility aid should be repatriated to the passenger at the gate. If your mobility equipment is damaged we will arrange for use of an airport mobility aid until such times as the damage can be resolved with your airline although any replacement might not be on a like for like basis. Please speak to an agent from our service provider should this be required.
Electric Mobility Aids (EMAs)
If you are traveling with an electric mobility aid it is important that you provide details on the make and model to your airline at the time of making the booking. This will be passed to the airport to allow them to make it safe before loading into the hold of the aircraft.
Where the PRM does not provide adequate information on how to make an electric mobility aid safe and it is not reasonably possible for the aircraft operator to obtain suitable instructions and pass these on to the airport operator, the airport operator is not under any further obligation to make the aid safe for transport.
For more information on making EMAs safe please click here.
You can bring your assistance dog into the UK without quarantine as long as it meets the rules of the EU Assistance Dog scheme. It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If your assistance dog doesn’t comply with the rules it may not be able to enter Great Britain or may be licensed into quarantine on arrival.
Please contact our service provider to make enquiries on GLA.PRMLeadership@OCS.co.uk
For details on the EU Assistance Dog scheme please click here.
The Guide Dogs Association website has advice about taking assistance dogs abroad. For details please click here.