What happens if I test positive?
If a passenger tests positive they will then need to leave the airport on receipt of the result and follow government guidance on self-isolation. Glasgow Airport will do everything possible to help the passenger contact their airline. You will not be allowed to check-in for your flight or go through security if you test positive for Coronavirus.
What precautionary measures are in place at Glasgow Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
It is compulsory for passengers arriving and travelling through the terminal to wear masks at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.
How can I prepare ahead of my trip?
If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at email@example.com with your booking reference number and contact details and we’ll respond to you as soon as possible.
If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at firstname.lastname@example.org with your booking reference number and contact details and we’ll respond to you as soon as possible.
Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.View NCP FAQs