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Helping each other to travel safely

Coronavirus Informotion

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1

Helping each other to travel safely

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.

Glasgow Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

Helping each other to travel safely

Travel

Don't travel if you have any symptoms

Distancing

Respect safe physical distancing

Sanitiser

Use hand sanitisers located throughout the terminal

Helping each other to travel safely

Cleaning

Enhanced cleaning regimes in place

Screens

Protective screens installed

Facial coverings

Wear facial coverings

2

Measures we're taking to keep you safe

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We would urge passengers travelling through Glasgow Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.

Simple steps to avoid catching or spreading COVID-19 include:

  • Wearing protective facial coverings and those who don’t have will be able to access them in the terminal.
  • Anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport.
  • Washing hands with soap and water often and for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Passengers arriving and travelling through the terminal are asked to respect physical distancing.

We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

  • All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)

  • Protective screening has been installed in key areas of the airport such as our check-in and security halls
  • Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
  • Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces

  • Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes
  • Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution

  • While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls

Additional measures

All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.

3

Travel corridors and quarantine measures

If you are either arriving or returning to the UK, you should make yourself aware of the list of countries where travel corridors (commonly known as airbridges) are currently in place.

It is also important to be aware of which countries include quarantine measures that will require you to self-isolate on your return for a period of 14 days. Please note there are some differences between the lists compiled by both the Scottish and UK governments, and that both are subject to change.

Please visit the below Scottish and UK government website links for the most up-to-date information.

Scottish Government COVID-19 Health Measures at Borders: International Travel

UK Government COVID-19: Travel Corridors

4

UK Passenger Locator Form

You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.

If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.

You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

5

Pre-register before flying

Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Glasgow Airport.

By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.  

We promise to guide you through the new airport experience, and we'll keep you updated every step of the way. 

Benefits

tickKeeping you informed with the latest Coronavirus information and travel guidelines

tickRegulate capacity in the airport

tickPromise to guide you through the new terminal experience via email and app notifications

tickHelp us know how many passengers will be flying through our airport

 

Pre-register before flying
6

Airline updates

A number of airlines have indicated that they plan to introduce or continue to operate the following routes at Glasgow Airport.

 

Destination Airline Re-start date Booking
London Heathrow British Airways Currently Operating Book now >
London City British Airways Currently Operating Book now >
Dublin Aer Lingus Currently Operating Book now >
Toronto Air Transat Currently Operating Book now >
Alicante easyJet Currently Operating Book Now >
Amsterdam easyJet Currently Operating Book Now >
Belfast easyJet Currently Operating Book Now >
Birmingham easyJet Currently Operating Book Now >
Bristol easyJet Currently Operating Book Now >
Dalaman easyJet Currently Operating Book Now >
Faro easyJet Currently Operating Book Now >
Jersey easyJet Currently Operating Book Now >
Kos easyJet Currently Operating Book Now >
London Gatwick easyJet Currently Operating Book Now >
London Luton easyJet Currently Operating Book Now >
London Stansted easyJet Currently Operating Book Now >
Malaga (Costa Del Sol) easyJet Currently Operating Book Now >
Paris easyJet Currently Operating Book Now >
Split easyJet Currently Operating Book Now >
Dubai Emirates  Currently Operating Book now >
Antalya Jet2.com Currently Operating Book now >
Bodrum Jet2.com Currently Operating Book now >
Corfu Jet2.com Currently Operating Book now >
Crete (Heraklion) Jet2.com Currently Operating Book now >
Dalaman Jet2.com Currently Operating Book now >
Faro Jet2.com Currently Operating Book now >
Izmir Jet2.com Currently Operating Book now >
Kefalonia Jet2.com Currently Operating Book now >
Larnaca Jet2.com Currently Operating Book now >
Paphos Jet2.com Currently Operating Book now >
Rhodes Jet2.com Currently Operating Book now >
Rome Jet2.com Currently Operating Book now >
Zante Jet2.com Currently Operating Book now >
Amsterdam KLM Currently Operating Book now >
Barra Loganair Currently Operating Book now >
Benbecula Loganair Currently Operating Book now >
Campbeltown Loganair Currently Operating Book now >
City of Derry Loganair Currently Operating Book now >
Donegal Loganair Currently Operating Book now >
Islay Loganair Currently Operating Book now >
Kirkwall Loganair Currently Operating Book now >
Southampton Loganair Currently Operating Book now >
Stornoway Loganair Currently Operating Book now >
Sumbrugh Loganair Currently Operating Book now >
Tiree Loganair Currently Operating Book now >
Frankfurt Lufthansa Currently Operating Book now >
Alicante Ryanair Currently Operating Book now >
Dublin Ryanair Currently Operating Book now >
Krakow Ryanair Currently Operating Book now >
Malaga (Costa Del Sol) Ryanair Currently Operating Book now >
Wroclaw Ryanair Currently Operating Book now >
Corfu TUI Currently Operating Book Now >
Rhodes TUI Currently Operating Book Now >
Antalya TUI Currently Operating Book Now >
Dalaman TUI Currently Operating Book Now >
Krakow Jet2.com Currently Operating Book now >
Belfast City Loganair Currently Operating Book now >
Paphos TUI Currently Operating Book Now >
Majorca (Palma) easyJet 3rd Oct Book Now >
Reykjavik Icelandair 5th Oct Book Now >
Tenerife TUI 13th Oct Book Now >
Lanzarote TUI 15th Oct Book Now >
Majorca (Palma) TUI 17th Oct Book Now >
Gran Canaria TUI 19th Oct Book Now >
Lanzarote Jet2.com 18th Oct Book now >
Tenerife Jet2.com 18th Oct Book now >
Gran Canaria Jet2.com 18th Oct Book now >
Fuerteventura Jet2.com 21st Oct Book now >
Cork Aer Lingus 25th Oct Book now >
Barcelona Jet2.com 25th Oct Book now >
Warsaw Ryanair 26th Oct Book now >
Alicante Jet2.com 1st Nov Book now >
Malaga (Costa Del Sol) Jet2.com 1st Nov Book now >
East Midlands Loganair 2nd Nov Book now >
Madeira Jet2.com 6th Nov Book now >
Prague Jet2.com 27th Nov Book now >
Geneva easyJet 12th Dec Book Now >
Geneva Jet2.com 19th Dec Book now >
Turin TUI 27th Dec Book Now >
Salzburg TUI 2nd Jan Book Now >
London Gatwick British Airways 28th March Book now >

 

7

Travel & Retail updates

Travel

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus.

Please click over to our Airlines section. You will be able to select your airline from a list which includes a website link and contact details.

You can check the status of your flight on our flight information page.

Retail

If listed below, then the shop or restaurant is open. If not, the outlet will be closed. 

There are currently no ATM services for the withdrawal of currency.

  • Boots - after security - currently trading

Monday 0400 – 2000hrs

Tuesday 0400 – 1930hrs

Wednesday 0400 – 2000hrs

Thursday 0400 - 2000hrs

Friday 0400 - 2000hrs

Saturday 0400 - 1700hrs

Sunday 0400 - 2030hrs

Boots.com is currently unavailable. Boots apologise to customers for any inconvenience this may cause.

  • Celtic- before security - currently trading

Monday 0400 - 1100hrs

Tuesday 0700 - 1100hrs

Wednesday 0530 - 1230hrs

Thursday 0400 - 1430hrs

Friday 0400 - 1430hrs

Saturday 0400 - 1500hrs

Sunday 0400 - 1500hrs

 

  • JD Sport- after security - currently trading

Monday  0400 – 1700hrs

Tuesday  0400 – 2000hrs

Wednesday 0400 – 1900hrs

Thursday 0400 – 1900hrs

Friday 0400 - 1700hrs

Saturday 0400 - 1700hrs

Sunday 0400 - 1900hrs

 

0500 - 1800hrs daily

  • Panopolis - after security - currently trading

Monday 0430 – 1730hrs

Tuesday 0430 – 1630hrs

Wednesday 0400 – 1800hrs

Thursday 0500 - 1830hrs

Friday 0430 - 1600hrs

Saturday 0730 - 1630hrs

Sunday 0430 - 2100hrs

 

  • Starbucks - after security - currently trading

Monday 0500 – 1900hrs

Tuesday  0500 – 1900hrs

Wednesday 0500 – 1900hrs

Thursday 0500 - 1900hrs

Friday 0500 - 1900hrs

Saturday 0430 – 1630hrs

Sunday  0400 – 1800hrs

 

  • WH Smith - Main Store - after security - currently trading

Monday 0400 - 1815hrs

Tuesday 0400 - 1930hrs

Wednesday 0400 - 2000hrs

Thursday 0400 - 1940hrs

Friday 0400 - 2000hrs

Saturday 0400 - 1640hrs

Sunday 0400 - 2000hrs

 

  • WH Smith - International Departure Lounge - after security - currently trading

Monday 0500 - 1600hrs

Tuesday 0600 - 1700hrs

Wednesday 0600 - 1700hrs

Thursday 0700 - 1800hrs

Friday 0500 - 1600hrs

Saturday 0600 - 1600hrs

Sunday 0600 - 1600hrs

 

  • WH Smith - Domestic Arrivals - before security - currently trading

Monday 0700 - 1500hrs

Tuesday 0500 - 1300hrs

Wednesday 0600 - 1400hrs

Thursday 0700 - 1500hrs

Friday 0900 - 1700hrs

Saturday 0700 - 1500hrs

Sunday 0700 - 1500hrs

 

Mon - Fri 0400 - last departing flight

Sat 0400 - last departing flight

Sun 0400 - last departing flight

Contactless payment only

0400 - 2100hrs daily

Contactless payment only

 

  • AeroSpa - after security - currently trading

Limited trading hours

 

  • The Fashion Place - after security - currently trading
    • Monday
      • 0500 - 1000hrs
      • 1200 - 1900hrs
    • Tuesday
      • 0700 - 1100hrs
      • 1400 - 1800hrs
    • Wednesday
      • 0500 - 1100hrs
      • 1200 - 1900hrs
    • Thursday 
      • 0500 - 1200hrs
      • 1200 - 1800hrs
    • Friday 
      • 0500 - 1200hrs
      • 1200 - 1800hrs
    • Saturday 
      • 0500 - 1200hrs
      • 1200 - 1800hrs
    • Sunday 
      • 0500 - 1200hrs
      • 1200 - 2000hrs

 

0800 - 1600hrs daily

 

Monday 0800 - 1700hrs

Friday 0800 - 1700hrs

Sunday 0800 - 1700hrs

 

  • Swarovski - after security - currently open

Monday - Closed

Tuesday 0800 - 1500hrs 

Wednesday 0800 - 1600hrs 

Thursday 0600 - 1600hrs 

Friday 0600 - 1700hrs 

Saturday 0700 - 1500hrs 

Sunday 0800 - 1600hrs 

 

Helping passengers and colleagues travel safe. Shop safe.Helping passengers and colleagues travel safe. Eat safe.

Download the Glasgow Airport App

Stay up to date with the latest Coronavirus information

tickSubscribe to arrivals and departures updates up to 48 hours in advance

tickGet live flight updates and stop staring at the airport screens

tickPre-order food in the terminal

tickNavigate the terminal with the airport map

tickBook your parking

tickGet coupons and discounts from shops and restaurants

tickFlight notifications and updates from your smartwatch

 

Get it on Google Play
8

Booking & Product updates

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.  

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.

If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Contacting Us 

Be advised that the UpperDeck Lounge, the Lomond Lounge and the Long Stay Car Park are now closed with immediate effect. Passengers affected are being contacted directly. 

Download the Glasgow Airport App

Stay up to date with the latest Coronavirus information

tickSubscribe to arrivals and departures updates up to 48 hours in advance

tickGet live flight updates and stop staring at the airport screens

tickPre-order food in the terminal

tickNavigate the terminal with the airport map

tickBook your parking

tickGet coupons and discounts from shops and restaurants

tickFlight notifications and updates from your smartwatch

 

Get it on Google Play
9

FAQs

A collection of FAQs to help our passengers and staff.

What precautionary measures are in place at Glasgow Airport?

We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:

  • Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
  • Installing hand sanitisers throughout the airport.
  • Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.

What's the risk of coronavirus for travellers?

There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers

What should I do if I’ve arrived from a country with confirmed cases?

Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.

Will my flight be affected?

If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.

Should I wear a face mask?

The wearing of facial coverings is now mandatory on public transport, including airports.

This will apply to all passengers and staff in public areas, although there will be exemptions especially for those who are not able to wear a face-covering for specific medical reasons. Children under five will also be exempt.

See gov.scot for further information.

How can I prepare ahead of my trip?

If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.


If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.

What do I do if I’ve booked parking or lounge and my airline cancels my flight?

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.  

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.

If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Useful links

Download the Glasgow Airport App

Stay up to date with the latest Coronavirus information

tickSubscribe to arrivals and departures updates up to 48 hours in advance

tickGet live flight updates and stop staring at the airport screens

tickPre-order food in the terminal

tickNavigate the terminal with the airport map

tickBook your parking

tickGet coupons and discounts from shops and restaurants

tickFlight notifications and updates from your smartwatch

 

Get it on Google Play