Coronavirus Information

Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.

We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.

It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.

Glasgow Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).

We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis. 

We would urge passengers travelling through Glasgow Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office.

Simple steps to avoid catching or spreading COVID-19 include:

• Wearing protective facial coverings and those who don’t have will be able to access them in the terminal.
• Anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport.
• Washing hands with soap and water often and for at least 20 seconds
• Always wash your hands when you get home or into work
• Use hand sanitiser gel if soap and water are not available
• Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• Put used tissues in the bin straight away and wash your hands afterwards
• Try to avoid close contact with people who are unwell

Passengers arriving and travelling through the terminal are asked to respect physical distancing.

We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.

There are currently two testing facilities at Glasgow Airport.

1. NHS Testing facility

This testing facility is not operated by Glasgow Airport. It is a government-run operation and only people with COVID19 symptoms should use this testing facility.

Appointments are required.

Please do not come to the Airport terminal building.

Fill out the self-referral form on the Government website.

The Glasgow Airport COVID-19 Drive Through site is located in the long-stay car park.

Please follow the yellow highway signage for NHS COVID-19 Testing centre from all directions.

2. Rapid Antigen Testing Facilities

Glasgow Airport has partnered up with TAC Healthcare Group Ltd (TAC) to offer onsite rapid antigen testing to passengers who require this service before they fly.

3. PCR Testing

Glasgow Airport has partnered up with TAC Healthcare Group Ltd (TAC) to offer onsite PCR testing to passengers who require this service before they fly.

If you are either arriving or returning to the UK, you should make yourself aware of the current government guidelines on international travel and quarantine measures currently in place.

Passengers travelling to Scotland from outside the Common Travel Area must have a valid negative COVID-19 test result, taken no more than three days before the scheduled time of departure. All country exemptions from self-isolation after international travel are suspended. Passengers travelling to Scotland from outside the Common Travel Area will be required to isolate for ten days on return.

Please visit the below Scottish and UK government website links for the most up-to-date information and guidance.

Scottish Government COVID-19 Health Measures at Borders: International Travel

UK Government Travel Advice: Coronavirus (COVID-19)

You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.

If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.

You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Please see the latest Scottish Government guidance following the announcement from the First Minister on Saturday 19 December. For specific flight information please contact your airline directly.

New guidance issued for the festive period

Travel

A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus.

Please click over to our Airlines section. You will be able to select your airline from a list which includes a website link and contact details.

You can check the status of your flight on our flight information page.

Retail

Listed below are all of our shops/restaurants currently open. If a shop/restaurant is not listed below, it is unfortunately closed.

Boots - after security - currently open

Boots.com is currently unavailable. Boots apologise to customers for any inconvenience this may cause.

Bureau de Change - currently closed

ICE Bureau de change is now closed, please check back here for further updates, ATM’s will be kept stocked with Euros and sterling during this closure period.

WH Smith - Main Store - after security - currently open

With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings. 

From 13^th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.

Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.  

Flexible product booking

If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.

Non-flexible product booking

If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.

If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible. 

Contacting Us

Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time

Please see the frequently asked questions for more information and help.

Contacting Us 

Be advised that the UpperDeck Lounge, the Lomond Lounge and the Long Stay Car Park are now closed with immediate effect. Passengers affected are being contacted directly. 

A collection of FAQs to help our passengers and staff.