1
Helping each other to travel safely
Together with the wider industry, we are working hard and have committed significant investment towards ensuring the safety and wellbeing of our passengers and staff.
We have introduced a series of measures to ensure our leisure and business travellers enjoy a safe and pleasant experience while passing through the terminal.
It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.
Glasgow Airport continues to follow all UK and Scottish Government guidance and we remain in regular contact with the relevant health authorities with regards to the latest developments on Coronavirus (COVID-19).
Helping each other to travel safely
Distancing
Respect safe physical distancing
Sanitiser
Use hand sanitisers located throughout the terminal
Helping each other to travel safely
Cleaning
Enhanced cleaning regimes in place
Screens
Protective screens installed
Facial coverings
Wear facial coverings
2
Measures we're taking to keep you safe
We created this page for our passengers and colleagues who may have concerns about COVID-19 and their travel plans. The information has been prepared based on, and following, the advice of Heath Protection Scotland, Public Health England and the UK Government who we are in contact with on a regular basis.
We would urge passengers travelling through Glasgow Airport to make themselves aware of the most recent government guidance, which can be found here. The latest travel advice can be found on the Foreign and Commonwealth office website.
Simple steps to avoid catching or spreading COVID-19 include:
- Wearing protective facial coverings and those who don’t have will be able to access them in the terminal.
- Anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport.
- Washing hands with soap and water often and for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
Passengers arriving and travelling through the terminal are asked to respect physical distancing.
We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
- All staff working in the terminal and interacting with passengers will wear personal protective equipment (PPE)
- Protective screening has been installed in key areas of the airport such as our check-in and security halls
- Hand sanitiser dispensers have been installed across the entire airport and all passengers and staff are encouraged to use them as frequently as possible as they pass through the terminal
- Our already thorough cleaning procedures have been enhanced with a specific focus on the regular cleaning and disinfecting of all hard surfaces
- Additional measures include regular use of electrostatic fogging machines proven to disinfect surfaces within two minutes
- Passenger touchpoints are being treated with an advanced long-lasting antimicrobial protection surface bonding solution
- While all our trollies are subject to the above-enhanced cleaning measures frequently, self-cleaning stations have been set up in our domestic and international baggage halls
Additional measures
All passengers should arrive at the airport wearing protective facial coverings and those who don’t will be able to access them in the terminal. It is important to stress that anyone who is experiencing Coronavirus (COVID-19) symptoms or feeling unwell should not travel to the airport. Posters and signage explaining these additional measures are in place throughout the terminal.
3
Travel corridors and quarantine measures
If you are either arriving or returning to the UK, you should make yourself aware of the list of countries where travel corridors (commonly known as airbridges) are currently in place.
It is also important to be aware of which countries include quarantine measures that will require you to self-isolate on your return for a period of 14 days. Please note there are some differences between the lists compiled by both the Scottish and UK governments, and that both are subject to change.
Please visit the below Scottish and UK government website links for the most up-to-date information.
Scottish Government COVID-19 Health Measures at Borders: International Travel
4
UK Passenger Locator Form
You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. You must complete this form even if you’ve already completed a different form to enter another country.
If you do not complete the form before you arrive in the UK, it might take you longer to enter the UK.
You cannot submit the form until 48 hours before you are due to arrive in the UK. Please visit the below UK government website link to complete your form.
https://www.gov.uk/provide-journey-contact-details-before-travel-uk
5
Pre-register before flying
Your safety is our number one priority when you plan to fly and it's important you have a good travel experience when flying through Glasgow Airport.
By pre-registering, it'll help us to help you by allowing us to provide you with coronavirus information and travel guidelines relevant to your journey.
We promise to guide you through the new airport experience, and we'll keep you updated every step of the way.
Benefits
Keeping you informed with the latest Coronavirus information and travel guidelines
Regulate capacity in the airport
Promise to guide you through the new terminal experience via email and app notifications
Help us know how many passengers will be flying through our airport
Pre-register before flying
6
Airline updates
A number of airlines have indicated that they plan to introduce or continue to operate the following routes at Glasgow Airport.
| Destination | Airline | Re-start date | Booking |
| London Heathrow | British Airways | Currently Operating | Book now > |
| London City | British Airways | Currently Operating | Book now > |
| Dublin | Aer Lingus | Currently Operating | Book now > |
| Toronto | Air Transat | Currently Operating | Book now > |
| Alicante | easyJet | Currently Operating | Book Now > |
| Amsterdam | easyJet | Currently Operating | Book Now > |
| Belfast | easyJet | Currently Operating | Book Now > |
| Birmingham | easyJet | Currently Operating | Book Now > |
| Bristol | easyJet | Currently Operating | Book Now > |
| Dalaman | easyJet | Currently Operating | Book Now > |
| Faro | easyJet | Currently Operating | Book Now > |
| Jersey | easyJet | Currently Operating | Book Now > |
| Kos | easyJet | Currently Operating | Book Now > |
| London Gatwick | easyJet | Currently Operating | Book Now > |
| London Luton | easyJet | Currently Operating | Book Now > |
| London Stansted | easyJet | Currently Operating | Book Now > |
| Malaga (Costa Del Sol) | easyJet | Currently Operating | Book Now > |
| Paris | easyJet | Currently Operating | Book Now > |
| Split | easyJet | Currently Operating | Book Now > |
| Dubai | Emirates | Currently Operating | Book now > |
| Antalya | Jet2.com | Currently Operating | Book now > |
| Bodrum | Jet2.com | Currently Operating | Book now > |
| Corfu | Jet2.com | Currently Operating | Book now > |
| Crete (Heraklion) | Jet2.com | Currently Operating | Book now > |
| Dalaman | Jet2.com | Currently Operating | Book now > |
| Faro | Jet2.com | Currently Operating | Book now > |
| Izmir | Jet2.com | Currently Operating | Book now > |
| Kefalonia | Jet2.com | Currently Operating | Book now > |
| Larnaca | Jet2.com | Currently Operating | Book now > |
| Paphos | Jet2.com | Currently Operating | Book now > |
| Rhodes | Jet2.com | Currently Operating | Book now > |
| Rome | Jet2.com | Currently Operating | Book now > |
| Zante | Jet2.com | Currently Operating | Book now > |
| Amsterdam | KLM | Currently Operating | Book now > |
| Barra | Loganair | Currently Operating | Book now > |
| Benbecula | Loganair | Currently Operating | Book now > |
| Campbeltown | Loganair | Currently Operating | Book now > |
| City of Derry | Loganair | Currently Operating | Book now > |
| Donegal | Loganair | Currently Operating | Book now > |
| Islay | Loganair | Currently Operating | Book now > |
| Kirkwall | Loganair | Currently Operating | Book now > |
| Southampton | Loganair | Currently Operating | Book now > |
| Stornoway | Loganair | Currently Operating | Book now > |
| Sumbrugh | Loganair | Currently Operating | Book now > |
| Tiree | Loganair | Currently Operating | Book now > |
| Frankfurt | Lufthansa | Currently Operating | Book now > |
| Alicante | Ryanair | Currently Operating | Book now > |
| Dublin | Ryanair | Currently Operating | Book now > |
| Krakow | Ryanair | Currently Operating | Book now > |
| Malaga (Costa Del Sol) | Ryanair | Currently Operating | Book now > |
| Wroclaw | Ryanair | Currently Operating | Book now > |
| Corfu | TUI | Currently Operating | Book Now > |
| Rhodes | TUI | Currently Operating | Book Now > |
| Antalya | TUI | Currently Operating | Book Now > |
| Dalaman | TUI | Currently Operating | Book Now > |
| Krakow | Jet2.com | Currently Operating | Book now > |
| Belfast City | Loganair | Currently Operating | Book now > |
| Paphos | TUI | Currently Operating | Book Now > |
| Majorca (Palma) | easyJet | 3rd Oct | Book Now > |
| Reykjavik | Icelandair | 5th Oct | Book Now > |
| Tenerife | TUI | 13th Oct | Book Now > |
| Lanzarote | TUI | 15th Oct | Book Now > |
| Majorca (Palma) | TUI | 17th Oct | Book Now > |
| Gran Canaria | TUI | 19th Oct | Book Now > |
| Lanzarote | Jet2.com | 18th Oct | Book now > |
| Tenerife | Jet2.com | 18th Oct | Book now > |
| Gran Canaria | Jet2.com | 18th Oct | Book now > |
| Fuerteventura | Jet2.com | 21st Oct | Book now > |
| Cork | Aer Lingus | 25th Oct | Book now > |
| Barcelona | Jet2.com | 25th Oct | Book now > |
| Warsaw | Ryanair | 26th Oct | Book now > |
| Alicante | Jet2.com | 1st Nov | Book now > |
| Malaga (Costa Del Sol) | Jet2.com | 1st Nov | Book now > |
| East Midlands | Loganair | 2nd Nov | Book now > |
| Madeira | Jet2.com | 6th Nov | Book now > |
| Prague | Jet2.com | 27th Nov | Book now > |
| Geneva | easyJet | 12th Dec | Book Now > |
| Geneva | Jet2.com | 19th Dec | Book now > |
| Turin | TUI | 27th Dec | Book Now > |
| Salzburg | TUI | 2nd Jan | Book Now > |
| London Gatwick | British Airways | 28th March | Book now > |
We're restarting some flights from 15 June 2020. We have put a number of biosecurity measures in place to protect you, our aircrew and our ground crew. Watch the video to find out more. pic.twitter.com/7eL6fKIwKy
— easyJet (@easyJet) May 26, 2020
This is what we do to ensure you and our crew enjoy a safe and smooth journey. ✈️😷#covid19 pic.twitter.com/wqUQE0QYyY
— KLM (@KLM) May 20, 2020
We’re launching today Traveller Care, our new health and safety program specifically developed to ensure the safety of our customers and employees throughout the travel experience. Details here: https://t.co/BcHk8hZeg4 pic.twitter.com/dumjBK80Vh
— Air Transat (@airtransat) June 11, 2020
7
Travel & Retail updates
Travel
A number of airlines have cancelled flights in response to the latest travel advice regarding Coronavirus.
Please click over to our Airlines section. You will be able to select your airline from a list which includes a website link and contact details.
You can check the status of your flight on our flight information page.
Retail
If listed below, then the shop or restaurant is open. If not, the outlet will be closed.
There are currently no ATM services for the withdrawal of currency.
- Boots - after security - currently trading
Monday 0400 – 2000hrs
Tuesday 0400 – 1930hrs
Wednesday 0400 – 2000hrs
Thursday 0400 - 2000hrs
Friday 0400 - 2000hrs
Saturday 0400 - 1700hrs
Sunday 0400 - 2030hrs
Boots.com is currently unavailable. Boots apologise to customers for any inconvenience this may cause.
- Celtic- before security - currently trading
Monday 0400 - 1100hrs
Tuesday 0700 - 1100hrs
Wednesday 0530 - 1230hrs
Thursday 0400 - 1430hrs
Friday 0400 - 1430hrs
Saturday 0400 - 1500hrs
Sunday 0400 - 1500hrs
- JD Sport- after security - currently trading
Monday 0400 – 1700hrs
Tuesday 0400 – 2000hrs
Wednesday 0400 – 1900hrs
Thursday 0400 – 1900hrs
Friday 0400 - 1700hrs
Saturday 0400 - 1700hrs
Sunday 0400 - 1900hrs
- Krispy Kreme - after security - currently trading
0500 - 1800hrs daily
- Panopolis - after security - currently trading
Monday 0430 – 1730hrs
Tuesday 0430 – 1630hrs
Wednesday 0400 – 1800hrs
Thursday 0500 - 1830hrs
Friday 0430 - 1600hrs
Saturday 0730 - 1630hrs
Sunday 0430 - 2100hrs
- Starbucks - after security - currently trading
Monday 0500 – 1900hrs
Tuesday 0500 – 1900hrs
Wednesday 0500 – 1900hrs
Thursday 0500 - 1900hrs
Friday 0500 - 1900hrs
Saturday 0430 – 1630hrs
Sunday 0400 – 1800hrs
- WH Smith - Main Store - after security - currently trading
Monday 0400 - 1815hrs
Tuesday 0400 - 1930hrs
Wednesday 0400 - 2000hrs
Thursday 0400 - 1940hrs
Friday 0400 - 2000hrs
Saturday 0400 - 1640hrs
Sunday 0400 - 2000hrs
- WH Smith - International Departure Lounge - after security - currently trading
Monday 0500 - 1600hrs
Tuesday 0600 - 1700hrs
Wednesday 0600 - 1700hrs
Thursday 0700 - 1800hrs
Friday 0500 - 1600hrs
Saturday 0600 - 1600hrs
Sunday 0600 - 1600hrs
- WH Smith - Domestic Arrivals - before security - currently trading
Monday 0700 - 1500hrs
Tuesday 0500 - 1300hrs
Wednesday 0600 - 1400hrs
Thursday 0700 - 1500hrs
Friday 0900 - 1700hrs
Saturday 0700 - 1500hrs
Sunday 0700 - 1500hrs
- World Duty Free - main store after security - currently trading
Mon - Fri 0400 - last departing flight
Sat 0400 - last departing flight
Sun 0400 - last departing flight
Contactless payment only
- Beardmore Bar & Restaurant - after security - currently trading
0400 - 2100hrs daily
Contactless payment only
- AeroSpa - after security - currently trading
Limited trading hours
- The Fashion Place - after security - currently trading
- Monday
- 0500 - 1000hrs
- 1200 - 1900hrs
- Tuesday
- 0700 - 1100hrs
- 1400 - 1800hrs
- Wednesday
- 0500 - 1100hrs
- 1200 - 1900hrs
- Thursday
- 0500 - 1200hrs
- 1200 - 1800hrs
- Friday
- 0500 - 1200hrs
- 1200 - 1800hrs
- Saturday
- 0500 - 1200hrs
- 1200 - 1800hrs
- Sunday
- 0500 - 1200hrs
- 1200 - 2000hrs
- Monday
- The Sandpiper - before security - currently trading
0800 - 1600hrs daily
- Luggage Point - before security - currently trading
Monday 0800 - 1700hrs
Friday 0800 - 1700hrs
Sunday 0800 - 1700hrs
-
Swarovski - after security - currently open
Monday - Closed
Tuesday 0800 - 1500hrs
Wednesday 0800 - 1600hrs
Thursday 0600 - 1600hrs
Friday 0600 - 1700hrs
Saturday 0700 - 1500hrs
Sunday 0800 - 1600hrs
Download the Glasgow Airport App
Stay up to date with the latest Coronavirus information
Subscribe to arrivals and departures updates up to 48 hours in advance
Get live flight updates and stop staring at the airport screens
Pre-order food in the terminal
Navigate the terminal with the airport map
Book your parking
Get coupons and discounts from shops and restaurants
Flight notifications and updates from your smartwatch
8
Booking & Product updates
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.
Contacting Us
Be advised that the UpperDeck Lounge, the Lomond Lounge and the Long Stay Car Park are now closed with immediate effect. Passengers affected are being contacted directly.
Download the Glasgow Airport App
Stay up to date with the latest Coronavirus information
Subscribe to arrivals and departures updates up to 48 hours in advance
Get live flight updates and stop staring at the airport screens
Pre-order food in the terminal
Navigate the terminal with the airport map
Book your parking
Get coupons and discounts from shops and restaurants
Flight notifications and updates from your smartwatch
9
FAQs
A collection of FAQs to help our passengers and staff.
What precautionary measures are in place at Glasgow Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
What's the risk of coronavirus for travellers?
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
The wearing of facial coverings is now mandatory on public transport, including airports.
This will apply to all passengers and staff in public areas, although there will be exemptions especially for those who are not able to wear a face-covering for specific medical reasons. Children under five will also be exempt.
See gov.scot for further information.
How can I prepare ahead of my trip?
If you are traveling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at bookingenquiries@ncp.co.uk with your booking reference number and contact details and we’ll respond to you as soon as possible.
Contacting Us
Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
Please see the frequently asked questions for more information and help.
Useful links
Travel Information
Foreign & Commonwealth Office (FCO) travel advice
> Click to view the Foreign & Commonwealth Office (FCO) travel advice
Download the Glasgow Airport App
Stay up to date with the latest Coronavirus information
Subscribe to arrivals and departures updates up to 48 hours in advance
Get live flight updates and stop staring at the airport screens
Pre-order food in the terminal
Navigate the terminal with the airport map
Book your parking
Get coupons and discounts from shops and restaurants
Flight notifications and updates from your smartwatch