PRM Events 2024-2025
3 March 2025
We facilitated a visit and tour of the airport terminal and passenger journey, with a group from National Autistic Society (NAS). The group wanted to interview staff and film parts of the journey seeing what assistance was available to passengers in preparation for a documentary they are making around accessibility nationally.
24 January 2025
We joined the Airport and Airline Accessibility Workshop led by the CAA. This is part of ongoing work to improve performance, and the service provided to passengers requiring special assistance.
12 December 2024.
We met and helped out with another of the user group events locally. This was attended by several local groups who are part of the wider user group of Alzheimer Scotland.
26 November 2024
We met with TUI and the ground handler to review the summer 2024 operation and discussed on-time performance, PRM provision and any delays and issues throughout the season. Some discussions around the PRM vehicle access. All agreed that the meeting was constructive and looking forward to another successful summer in 2025. Further planning meetings will take place in March 2025.
20 November 2024
Glasgow Airport has been invited by the UK Government to join a new expert group that aims to “break down barriers” to air travel for disabled passengers.
Chaired by Paralympian Baroness Tanni Grey-Thompson, the new Aviation Accessibility Task and Finish Group was launched on 7 November by UK Transport Secretary, Louise Haigh. It will bring together industry and consumer rights advocates to improve aviation accessibility, empower consumers and improve industry standards.
Paul Scott, Glasgow Airport’s Terminal Assurance Manager, will join the group which will run in partnership between industry and consumers and look at tackling the biggest barriers to air travel for disabled passengers. The taskforce will also include presenter Sophie Morgan, co-founder of global disability group Rights on Flights and pioneering campaigner for improved aviation accessibility.
30 October 2024
We held our second PRM forum of the year attended by our core members as well as a representative of the CAA. Please find the minutes of the meeting attached here.
24 October 2024
We met with Alzheimer Scotland in preparation for our PRM forum on 30 October to review agenda and information needed.
13 September 2024
Following on from passenger feedback. We engaged with our local Dementia advisor from Alzheimer Scotland to review the information provided on our website. We have taken onboard all feedback and drafted a new guidance document for review. Once approved we will have it designed and published and uploaded to the site.
2 September 2024
As part of our PRM tender process, all participating suppliers presented their proposed solution for the provision of the Special Assistance Service at Glasgow. This included members of our own PRM forum, as well as representatives from both Aberdeen and Southampton.
29 August 2024
We helped Alzheimer Scotland with a service user event at one of their local facilities.
22 August 2024
We met with Renfrewshire Access panel as part of our regular engagement and prepare for engagement with the wider community as part of our ongoing PRM (Assistance Service Provision) tender.
15 August 2024
We visited a local group in Bishopton, the Chit Chat group who had reached out to us to come and give their members an overview of the assistance at the airport and how it works and can be booked. Around 40 users attended the talk, and we obtained some valuable feedback.
6 August 2024
We met with Alzheimer Scotland and our local dementia advisors as part of our ongoing engagement, and in preparation for consultation as part of our current PRM contract tender.
30 July 2024
We joined an online demonstration for Accessible Travel Solutions for Deaf Travelers, presented by Signapse. They provided an overview of the barriers to travel for deaf passengers and demonstrated their augmented reality solutions currently on trial. We have already met with Signapse earlier in the year as part of our ongoing innovation trials.
25 June 2024
We hosted a site visit for Easyjet special assistance team. They walked the passenger journey to better understand the service at Glasgow, and see if their similar trends across the network, and where possible to share best practice.
30 May 2024
As part of Dementia awareness week, we facilitated a stall within the main check-in area, as a a drop in and chat for those passengers and staff who may have worries about family members or others who may have or show signs of Dementia, and to raise further awareness.
7 May 2024
Following the NHS Ostomate group visit, we were asked to attend the Glasgow user group and give the similar talk and presentation for their users. We have offered to do similar talks in the future as new users change through the group.
24 April 2024
We met with NHS Ostomate support group at Stobhill Hospital, to help new users in the group, and explain the PRMS services and help we are able to provide. This is the second time we have visited the user group and following the first visit we have enabled several of the group to travel with assistance.
16 April 2024
We held our first PRM forum of the year with our forum members and reviewed the service provision provided year to date including our performance measures against our SLAs and KPIs, as well as other work carried out within the year. Minutes of the Forum can be found here.
21 March 2024
We have invited the Renfrewshire Access Panel (RAP) to attend and visit the proposed new public car park along with the plans to the changes. This will help us to ensure that nothing has been missed in the project and that all requirements have been fulfilled to ensure that this car park is fully accessible before it is put into use. We will also share the report or any actions at the next PRM forum in April.
For previous consultations click below:
PRM Consultation 2023 (PDF)
PRM Consultation 2022 (PDF)
PRM Consultation 2021 (PDF)
PRM Consultation 2020 (PDF)
PRM Consultation 2019 (PDF)
PRM Consultation 2018 (PDF)