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PRM Consultation & Events

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PRM Events 2020/21

10 May 2022
Meeting on site with the new TUI PRM and accessibility manager. This enabled familiarisation of the site and our PRM provision and allowed discussion over any difficulties or issues in communications and the service provided to PRMs on both sides.

 

5 May 2022
Renfrewshire Access Panel (RAP) carried out and site audit of Glasgow Airport over most of the day looking at accessibility of the entire passenger journey from Car Park/Forecourt to point of departure and the reverse passenger journey. Area reviewed in the audit included all areas of the Terminal and journey looking at wayfinding, accessibility, accessible toilets, seating provision, help points etc.
Initial draft feedback has been received and the final document out output actions will be tracked by the GLA PRM forum.

 

20 April 2022
We attended the online Disability Equality Scotland (DES) access panel conference and main topics were around Covid recovery and access panel engagement. We took an action to pick up separately with the Renfrewshire Access Panel after the event.

 

6 April 2022
We attended a local group in Bishopton, The Inbetweenies, who requested that we attend one of their members monthly meetings and give an overview of the assistance service at Glasgow Airport. Around 80 people attended, and information provided about how to book the service, and what could be expected n the day pf travel. Feedback from the group was that it was very worthwhile, and our details have been passed t other local groups. We have already started to receive requests for similar events.

 

29 March 2022
Follow up with Children’s Hospices Across Scotland (CHAS) and Loganair to prep for a change to the Santa flight, now planned as an Easter Bunny flight on the 2 April 2022. This took place as planned and by all accounts, it was a very memorable day for everyone involved.

 

15 February 2022
First GLA PRM Forum with the new member make up took place and included changes to terms of reference, member make up and overview of current PRM provision. Please see attached minutes here.

 

3 February 2022
PRM forum now planned for 15 February 2022. Further meeting took place to discuss Terms of Reference and proposed agenda.

 

18 January 2022
Further meeting and consultation with RAP in preparation for the GLA PRM forum.
Meeting was moved from the 24 January 2022 following covid outbreak affecting one of the members.

 

12 Jan 2022
Meeting with PRM forum member from Loganair in preparation for the upcoming PRM forum meeting. Following this we made a further call to CAA on clarifications to the proposed CAP1228A

 

14 December 2021
We joined a call with the CAA Consumer Policy and Enforcement as part of an ongoing regular engagement. Further discussion and advice on proposed changes to draft CAP 1228A took place.

 

7 December 2021
Meeting with RAP to prepare for the next PRM forum in the new year. This was the first meeting since Covid here we were finally able to meet in person on site. We discussed to possibility up updating and carrying out a site accessibility audit in the new year and further training for our taxi operators. We will add it to the agenda of the next PRM forum.

 

30 November 2021
Meeting with Loganair and Children’s Hospice Across Scotland (CHAS). The aim was to help facilitate a Christmas Santa flight for some very deserving families with children in their group. Unfortunately, at the last moment before the planned flight, CHAS had to postpone the event due to changes in Covid legislation.

 

8 November 2021
Met with our local representative of the Alzheimer Scotland group and proposed that Carolyn co-chair the GLA PRM forum with Renfrewshire Access panel (RAP). She kindly obliged and we are grateful that along with RAP and Loganair representatives, they will now make up the core members of this forum. The first PRM forum with the new structure is planned to take place on 24 January 2022.

 

1 November 2021
Follow up meeting with Loganair to review patient transfer process and to track progress as passenger numbers begin to return. We also discussed them taking part as a key member of the GLA PRM forum moving forward, as a representative of the airline and Airport Operators Committee (AOC) and link to NHS Highland and Islands service.

 

26 October 2021
Meeting took place with Renfrewshire Access Panel (RAP) checking in that all was well and finding out if the service users were able to meet again or if any issues had been identified recently. We discussed a proposal to co share the PRM forum with Alzheimer Scotland representative, change and update the terms of reference and key participants moving forward following further guidance from the CAA.

 

14 October 2021
We took part in the 6th Annual Ozion Airport PRM leadership conference. The main focus of debate and discussion revolved around recovery and building traveller confidence following the Covid pandemic. This was an online symposium with delegates from around the world.

 

28 September 2021
Took part in meeting with CAA on site and discussions included review of proposed CAP1228A guidance document, effect and difficulties faced during the pandemic on the PRM operation, and readiness for return to business as usual, moving forward. As always, it is a collaborative approach taken by the CAA and we always welcome their assistance.

 

31 August & 15 September 2021
Meeting too place to review the PRM operation and in particular the updates to the NHS patient transport process.

 

4 August 2021
We travelled to our sister airport in Aberdeen to review and share best practice and helped in preparation for them moving to a new PRM recording system already in use at Glasgow. This will help them record and provide evidence of compliance of the service provision for PRMS and will standardise the process across all AGS three airports and provide better evidence to the CAA of the service provision against the CAA requirements.

 

21 July 2021
Following the meeting on 11 May we had a further meeting with Loganair to review the NHS changes and improvements made to the process for medical transport patients. There has been an improvement, but further work still required.

 

20 July 2021
We took part the CAA / Public health Covid compliance audit over the full day which looked at all areas of health compliance across the Terminal and passenger journey. Feedback from the audit was received and with some best practices and observations we were found to be fully compliant.

 

23 June 2021
We took part in the CAA and Airports Meeting to review the proposed amendment/update to CAP1228 which covers the requirements for airports to record and correctly collate data for reporting on the PRM service provision against the CAA standards. This was a useful forum to discuss and clarify the requirements allowing standardisation across all parties.

 

9 June 2021
GLA forum took place and was the first that we have been able to facilitate during the health restriction and also took part on Teams. This was well attended, and discussions included impact of the pandemic and measures to enable a safe return to travel for our service users.

 

17 May 2021
With the new influx of airport staff following Covid manning and furlough, OCS met with our business partners and provided an insight for staff on the PRM service provision and requirements for passengers travelling who may wish to use the service and an overview of what we are able to provide.

 

11 May 2021
Meeting took place with Loganair to improve the pre-notification and service provided for patients travelling from the islands for medical care. During Covid there had been a marked increase in passengers travelling, but the notification process had dropped. Loganair have progressed further with the NHS patient transport co-ordinators. We will revie the process moving forward.

 

10 & 11 May 2021
Meeting took place with Alzheimer Scotland and Renfrewshire Access Panel RAP) to plan our first PRM forum since Covid restrictions were introduced.

 

4 May 2021
We took part in the annual Ozion global PRM webinar focusing on operational planning and management. This was attended by PRM assistance provider, Airport Operators and disability groups from UK, Europe and North America to discuss and share best practice.

 

26 April 2021
We took part in discussions with Loganair and our service partner, OCS, to facilitate collaboration in updating and developing the PRM training packages for Loganair’s Highland & Island operations. Following this more work was undertaken by our service partner to help in further this project.

 

25 February 2021
We took part in the Disability Equality Scotland (DES) access panel conference along with other transport providers and access panel user groups. This gave users to opportunity to meet with other access panels and service providers to enable them to raise any difficulties they are currently meeting and provides access to contacts to arrange for further forums. This enabled all parties to share objectives and identify common goals and priorities. In our break out section, it was evident that some users were still not fully aware of the services offered at Glasgow Airport and we discussed this further. It gave us wider access to user groups outside of our normal catchment area and allowed us to share further information. As with other meetings, one of the key focus points was on the ability to return to business as usual once lockdown eases and that we are able to adapt to any changes and challenges identified.

 

23 February 2021
We held an online meeting with Mobility Access Committee Scotland (MACS). We took the opportunity to discuss the impact Covid-19 and social distancing measure have had on both the work that MACS do in the community and on their users and members. We also discussed potential service improvements that we could put in place to facilitate travel once restrictions allow. We focussed on the impact of “Long Covid” and that people’s fitness will have been impacted and may have further put them off from attempting air travel. We also obtained details of further user groups that we may wish to engage with.

 

18 February 2021
We had another online catch up with Alzheimer Scotland and discussed wellbeing and mental health of the user group and what the impact would be when travel opens up. From this discussion we took an action to look further into mental health and awareness and any training available for our staff.

 

18 January 2021
We were able to have our first meeting with our local contact at Alzheimer Scotland due to current Covid measures, and whilst they are operating in some shape or form, their restrictions also limit direct contact with their users. We offered help where we could and agreed to keep checking in to see all is well.

 

25 February 2021

We took part in the Disability Equality Scotland (DES) access panel conference along with other transport providers and access panel user groups. This gave users to opportunity to meet with other access panels and service providers to enable them to raise any difficulties they are currently meeting and provides access to contacts to arrange for further forums. This enabled all parties to share objectives and identify common goals and priorities. In our break out section, it was evident that some users were still not fully aware of the services offered at Glasgow Airport and we discussed this further. It gave us wider access to user groups outside of our normal catchment area and allowed us to share further information. As with other meetings, one of the key focus points was on the ability to return to business as usual once lockdown eases and that we are able to adapt to any changes and challenges identified.

 

23 February 2021

We held an online meeting with Mobility Access Committee Scotland (MACS). We took the opportunity to discuss the impact Covid-19 and social distancing measure have had on both the work that MACS do in the community and on their users and members. We also discussed potential service improvements that we could put in place to facilitate travel once restrictions allow. We focussed on the impact of “Long Covid” and that people’s fitness will have been impacted and may have further put them off from attempting air travel. We also obtained details of further user groups that we may wish to engage with.

 

18 February 2021

We had another online catch up with Alzheimer Scotland and discussed wellbeing and mental health of the user group and what the impact would be when travel opens up. From this discussion we took an action to look further into mental health and awareness and any training available for our staff.

 

18 January 2021

We were able to have our first meeting with our local contact at Alzheimer Scotland due to current Covid measures, and whilst they are operating in some shape or form, their restrictions also limit direct contact with their users. We offered help where we could and agreed to keep checking in to see all is well.

 

For previous consultations click below:

PRM Consultation 2020 (PDF)

PRM Consultation 2019 (PDF)

PRM Consultation 2018 (PDF)

PRM Consultation 2015 - 2017 (PDF)

Glasgow Airport