Checking in is easy and there are several options to choose from – just make sure you arrive at the airport in plenty of time because your flight won’t wait!
Remember that check in times can vary depending on how busy the airport is at any particular time. There are also two check in areas at
You can check in at your airline’s desk but many people prefer to check in online, particularly if you only have hand baggage – it’s easy and cuts down on queuing, leaving you more time to enjoy some refreshments and explore the great airport shops before you board.
- Leave home in plenty of time – you can never legislate for delays on the roads or public transport.
- Check in early to avoid the queues.
- Better still, check in online – but don’t forget to print off your boarding pass and take it with you to the airport!
- Keep an eye on the information screens for flight departures, boarding times and gate numbers, and listen out for announcements.
- Different airlines have different requirements depending on the destination so while you should check with your airline before you leave for the airport it’s always a good idea to carry your passport or other form of photographic ID such as a driving licence.
|British Airways (London flights)||1||2hrs|
|Flybe Loganair||1||1hr 30m|
|Thomas Cook Airlines (Longhaul)||2||4hrs|
|Thomas Cook Airlines (short/medium haul)||2||3hrs|
|Thomson Airways (Longhaul)||1||3hrs 30m|
|Thomson Airways (short/medium haul)||1||2hrs 30m|
If you require special assistance or are travelling with someone who requires help with their journey through Glasgow Airport the following information should help ensure that your experience is as speedy and enjoyable as possible.
How to make your journey easy
Glasgow Airport is dedicated to providing accessibility for people with reduced mobility (PRMs) throughout its facilities at Glasgow Airport. Assistance for passengers with reduced mobility is available at both the Main Terminal building and T2. Our Terminal building is fully accessible including toilets and lifts, inductions loops are fitted to facilitate amplification of announcements for passengers with hearing difficulties and all are clearly signposted.
We also have a simple guide to help plan your journey.
> Download A simple guide for Travelling by Air (PDF 271KB)
If you require assistance you should inform your airline at least 48 hours before you travel, however our advice would be to give your airline as much notice as possible for both your departure and your arrival. This is best done at the time of booking your travel arrangements and will ensure that you receive the most appropriate assistance in a timely manner.
Assistance will be provided free of charge to and from all of the on airport arrival points up to the departure point at the gate and likewise for the return journey. This includes from Car Park 1 & 2 as well as car and taxi drop off/pick up points and bus stands.
On arrival at Glasgow Airport, passengers can use the Help Points detailed below to gain assistance or can go to the Special Assistance Host Desk in Main Terminal check-in area (adjacent to the escalators) or in the check-in area in T2 where there is another Help Point.
If a passenger wishes they can go directly to their Check-in desk and inform airline staff during their check-in that they have requested assistance. A representative from our service provider will arrive to provide assistance or you may directed to the host desk after checking in if you are able to walk this short distance.
If we do not receive advance notice of your requirements we promise to make all reasonable efforts to accommodate you but you may have to wait a little longer for assistance.
Please remember that even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required. So make your plans well in advance. You should arrive at the airport car parks at least 2 hours prior to departure if you require assistance from here. Should you require assistance from check-in then please arrive at least one hour prior to departure.
Help Point Locations
- Drop off point (x3)
- Coach drop off point (x2)
- Within car parks 1,2 and 3
- Central forecourt bus stands
- Long stay car park 4 beside bus shelter
Below are approximate walking distances to key areas within the airport:
- Drop off/Car Park 1 to Main Terminal 300m
- Drop off/Car Park 1 to T2 400m
- Car Park 2 to Main Terminal 100m
- Car Park 2 to T2 200m
- T2 to Main Terminal Special Assistance Area 150m
Information on Mobility Equipment
Where possible you should be permitted to remain within your own mobility aid until the last possible moment at the gate. If you wish to check in the mobility aid and use an airport wheelchair then please request this at check-in. On arrival at the airport your mobility aid should be repatriated with the passenger at the gate. If your mobility equipment is damaged we will arrange for use of an airport mobility aid until such times as the damage can be resolved with your airline although any replacement might not be on a like for like basis. Please speak to an agent from our service provider should this be required.
Electric Mobility Aids (EMAs)
If you are traveling with an electric mobility aid it is important that you provide details on the make and model to your airline at the time of making the booking. This will be passed to the airport to allow them to make it safe before loading into the hold of the aircraft.
Where the PRM does not provide adequate information on how to make an electric mobility aid safe and it is not reasonably possible for the aircraft operator to obtain suitable instructions and pass these on to the airport operator, the airport operator is not under any further obligation to make the aid safe for transport.
For more information on making EMAs safe please click here
You can bring your assistance dog into the UK without quarantine as long as it meets the rules of the EU Assistance Dog scheme. It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If your assistance dog doesn’t comply with the rules it may not be able to enter Great Britain, or may be licensed into quarantine on arrival.
Please contact our service provider to make enquiries.
Further info on the Assistance Dog scheme can be found here
Travelling with a Hidden Disability
We have been working with a number of different charities to improve our staff training and awareness of hidden disabilities and to improve the assistance we provide. If you or someone you are travelling with have a hidden disability we will be happy to provide you with a lanyard which will discreetly identify you to airport staff as requiring additional support.
Our front line Security staff have been trained to recognise these lanyards and offer special assistance to passengers passing through the Security Search process. To obtain one, kindly check in with the special assistance desk on the ground floor in our main check in area and they will also explain what we can do to help you on your journey.
Travelling with Autism
If you are travelling with Autism we realise that this can be particularly difficult in a busy airport and we have been working hard to make this as easy as possible.
You should always request assistance first with your airline or travel agent and ensure that you book as “DPNA assistance” when asked what help you need. You should also ask the airline or travel agent to add a comment including the word Autism. This will enable us to better understand your requirements once you have arrived at the airport and check in at the assistance desk.
We recommend that you contact us, even prior to your journey if we can help with picking quieter times if possible for your flight, and we can explain the options that are available when you travel through our airport and explain the help we can provide.
For those that that have not traveled before and are particularly concerned, we can also offer pre-visits when the airport is a little quieter and you can experience the journey and perhaps better prepare for your booked journey. To arrange this please contact our service provider on the contact details below.
Travelling with Allergies
If you are travelling by air with food allergies you may find the links below useful. If you require further info then it is best to consult with your airline.
Contact our PRM service provider
For Reduced Mobility Assistance queries please contact:
0141 842 7700 (24 Hr)
or email GLA.PRM@ocs.co.uk
Getting to the Airport
By Bus, Train or Taxi
Travelling to Glasgow Airport by bus is easy as there are several services connecting with Glasgow city centre, other local destinations and beyond. Many have low floors and are easily accessible for wheelchair users. There are dedicated Help Points at the bus and coach stands and these are listed above.
If booking a Glasgow Airport taxi and you can get dropped off right outside the Main Terminal building and all of these cars are wheelchair accessible. The taxi rank is immediately outside of the terminal and the driver can arrange any assistance required.
More information on buses taxis and trains can be found here
We provide a dedicated FREE drop off area which is partially covered and easy to find – and just a short walk, around 300m from the main terminal doors. Just follow the signs for ‘drop off’ and you’ll find this area located next to Car Park 1. There are low kerb areas marked in Blue for accessible drop off and Help Points are located at these points should you require assistance from here.
There is a dedicated pick up area in the ground floor of Car Park 2 and there are marked blue badge spaces within this area. For details of charges click here
Blue badge spaces are available within our car parks as detailed below
- Car Park 2 has 10 spaces on ground floor plus a help point
- All other floors have 12 spaces but no help points
- All floors have access to 4 accessible lifts
- Car Park 1 has 4 spaces on the ground floor of the multi-storey part. There is no call point. The nearest call point is in the area near the pelican crossing.
All blue badge holders are entitled to 30 minutes free parking by presenting their blue badge at the kiosk in any of our car parks.
For more information on car parking and charges click here
Our security staff are required under government legislation to carry out a hand-search whenever a passenger activates the archway metal detector alarm. If you are a wheelchair user, that’s likely to be the case. We recognise that it may be more suitable to have this search carried out away from the main search area, so please don’t hesitate to request this. Private search areas are located within the Central Search Area. If you have any questions or queries throughout the Security process, please do not hesitate to ask for one of our Security Supervisors.
Since 26 July 2008, under Regulation EC 1107/2006, managing bodies of airports, such as Glasgow Airport, have a legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air. The aim of this legislation is to ensure that consistent high quality assistance is provided at airports throughout the European community.
For further information on Regulation EC1107/2006 the document can be viewed here
EU PRM Video
Video for passengers with reduced mobility
European regulations guarantee certain rights for both disabled people and those with reduced mobility when travelling by air. If this affects you and you want to find out more, please watch this EU video about the services and assistance you have the right to receive at all EU airports.
Glasgow Airport is committed to providing the highest level of service in a timely and courteous manner. Quality Standards for the assistance services specified in Annex 1 of the Regulation which were established in consultation with air carriers and their agents and organisations representing persons with reduced mobility. View our standards below
Quality standards (PDF 52KB)
How we performed in 2014 (PDF 54KB)
If you would like to contact us or provide feedback please click here
The CAA is now consulting on a CAA PRM passenger satisfaction survey. To complete the survey, please click here.
As part of our commitment to consult with local disability groups we hold a variety of events throughout the year. For more information, please click here.
We appreciate that the security process can feel a bit daunting to our customers, particularly those that are not frequent travellers or even travelling for the first time.
Please don’t feel intimidated by any of the security measures at Glasgow Airport they are in place for your safety and if you follow our signage in the security search area you shouldn’t have any problems. If you do have any questions at all please ask our friendly security staff who will be happy to help.
A little preparation before you travel will really help you speed through the security screening process. Please check in advance what you can and cannot take in your hand luggage.
Have all your liquids sorted out before you leave for the airport and if you forget to put them in your 1 litre resealable plastic bag you can pick one up for
Being prepared helps to speed up the process and allows you to relax and enjoy your journey or holiday.
Please note: According to CAA/DFT guidance Spicebomb by Viktor & Rolf will no longer be permitted through security until further notice.
Cabin baggage liquid restrictions (111KB PDF)
In keeping in line with legislation and new technology, security (body) scanners will be deployed across all security lanes in Glasgow from the 20th of December 2016.
Security scanners used at Glasgow are safe. The UK Government has concluded that the use of this equipment does not pose any risk to health. The scanning equipment does not produce X-RAYS, nor does it emit ionising radiation.
Our security scanners use millimetre waves. This technology uses radio waves at a power output many times lower than portable personal devices like mobile phones. The security-scanners can detect a wide range of potential threats to security in a matter of seconds and will be used alongside the airport’s existing security screening systems. No data images are stored.
Images look like this;
If you wish to “opt out” of the Security Scanner Enhanced Search - in Private is the only option available.
Information about security scanners at UK airports can be found on the Department for Transport website. www.dft.gov.uk
Security body scanners used at Glasgow Airport (195KB PDF)
Services include Shop & Collect, lost property, left luggage and more.
At Glasgow Airport, you’ll easily spot out great team of friendly, roving Ambassadors who are on hand to answer any questions you may have about any aspect of your visit.
You can also get information on public transport, accommodation, events and places of interest at the VisitScotland travel and visitor information hub on the ground floor at domestic arrivals, opposite WH Smith.
We also provide a free help phone on the first floor, next to UK and Ireland departures.
Did you know that you can weigh your luggage at the airport and avoid excess luggage costs?
You’ll find four Weigh-ahead luggage weighing systems – these are located in the main check in hall and also in the check in area of Terminal 2.
It costs just £1 to weigh a bag but if you are over your allowance, Weigh-ahead offers a free reweigh. Foldaway Hand Luggage bags are available buy in order to transfer excess.
This is a great service for passengers who want to protect and secure their luggage from potential damage, bad weather conditions, and general wear and tear.
All you have to do is take your items to the Luggage-Point area located in the main check in hall on the ground floor of the terminal building.
Bag Wrapping prices start at £10 for a standard sized suitcase. Unorthodox or larger items may be charged more.
Why not give yourself one less thing to worry about and pre-order your foreign currency and collect it at Travelex Glasgow Airport when you arrive to check in.
Your currency is guaranteed to be waiting for you, Travelex opens early and closes after the last departure, and of course it takes something else off your holiday to do list. You can also make your currency go further as the Travelex Online Price Promise guarantees that if you find a cheaper overall price, Travelex will refund the difference!*
Don’t stress if you arrive at the airport and feel you need a little bit more currency for your trip, Travelex Glasgow Airport has all major currencies in stock including Australian, Canadian, US & New Zealand Dollars, Euros plus Turkish Lira to ensure you won’t be left short.
There are Travelex branches located before and after security at Glasgow Airport for your convenience. ATM’s are also available at these locations which dispense GBP, USD and Euros.
*conditions apply see travelex.co.uk for details
Did you know that you can even drop off your dry cleaning at Glasgow Airport, Monday to Friday?
Call 0330 223 0893 to find out more details about Glasgow Airport’s dry cleaning service.
If you need to leave any bags, packages or suitcases at Glasgow Airport, we have a great service which allows you to leave items in a safe, secure storage area for up to 3 months.
Left luggage is handled by Luggage-Point in the main check in hall where friendly staff will help and advise, and issue all passengers leaving items with a receipt – don’t lose it as you will need it when you come to pick them up.
- £8 per day
- £48 per week
Standard sized suitcases
- £10 per day
- £60 per week
- £20 per day
- £120 per week
Call Luggage-Point on 0330 223 0893 to discuss left luggage services at Glasgow Airport.
From bracelets to books, wallets to glasses, Luggage-Point is committed to reuniting passengers with their sentimental or valued items thanks to our 24 hour online service.
You can search for your item on the database in real-time by using the online search facility here www.airport-lostproperty.com. Searches are based on multiple criteria (date range, keyword (i.e. iPhone) and where the item was lost). Luggage-Point endeavours to respond to all enquiries within 24 hours.
You can also call our dedicated team on 0330 223 0893 between 4am and 9pm daily or send an email enquiry to email@example.com
While our left luggage service, handled by Luggage-Point in the main check in hall, may be perfect for your needs, our shipping service may be the perfect option for larger, bulky items.
We can also deliver any time sensitive, important shipments to countries and territories all over the world, and our wide range of shipping services means there is a cost-effective option for all of your requirements.
Items are shipped at approximately 4pm every day of the year! Simply complete our simple form at the Luggage-Point service area.
Call Luggage Point on 0330 223 0893
Shop & Collect
If you want to benefit from the great shopping bargains at Glasgow Airport but don’t want to be weighed down with extra bags, why not use Glasgow Airport’s free Shop & Collect service?
Buy before you fly then pick up your purchases on your return. It couldn’t be easier because Shop & Collect is a free service, available when you are flying within the EU – and it includes flights within the UK.
When you are making your purchase just tell the store you would like to Shop & Collect and they will complete the short form and issue you a receipt – keep it safe you will need to present it on your return.
Your items will be stored securely while you are away and delivered to the collection point in plenty of time before your flight lands.
Items are collected from Luggage-Point between 9am-8pm and at Tesco (open 24 hours) in near the car rental desks outwith these times.
WiFi access at Glasgow Airport
We know how important it is to stay connected nowadays with your business but also family and friends. That’s why at Glasgow Airport, you can enjoy 1 hour of FREE high-speed wireless internet access via your laptop or handheld device.
At Glasgow Airport, you can enjoy 1 hour of FREE high-speed wireless internet access via your laptop or handheld device.
SSID: Glasgow Airport
- 1 hour FREE
- 3 hours £5
- 24 hours £9
If you are a regular business passenger or there are several people from your company who are frequent fliers and require internet access while passing through the airport, we can offer special rates for 6 or 12 months.
Please contact either the Glasgow Airport IT department at
DD-IT_Glasgow@glasgowairport.com or Arqiva at GLAairportB2B@arqiva.com for more details.
Internet and printing terminals
If you don’t have a laptop or tablet with you, we have handy internet desks, provided by Surfbox, located around the terminal building.
There are four stations and a printer located in domestic arrivals outside Starbucks. Upstairs at the food court, just before security, you’ll find another two. In international arrivals, there are two stations and a printer.
Once you are through security, you will find four stations in the main departure lounge and one station located at Gate 26 on the domestic pier.
Cost is 10p per minute and payment can be made using coins or online using a credit card or voucher.
Mobile phone charging
Mobile phone charging machines with adapters for most phones can be found at Dixons airside and are free to use.
Internet desks will also provide mobile phone charging once you have paid for access and there are four stations and printer located in domestic arrivals, two stations plus a printer in international arrivals, two in check in and 4 in the main departure lounge airside.
After security there are branches of Dixons Travel & Maplin if you have left any crucial adapters for your mobile phone or electronic gadgets at home.
Public telephones can be found throughout the main terminal at Glasgow Airport with payment using cash or cards.
Payphones are in the following locations
- Main check-in area
- Main shopping area (near Travelex - after security)
- International arrivals
If you need to get a picture taken in a hurry, you’ll find coin-operated Photo-Me booths in ground floor domestic arrivals opposite WH Smith and on the first floor of the main terminal before security. There’s also one on the ground floor of Car Park 2.
Visitor Information Centre
The Visitor Information Centre is located within the Domestic Arrivals area. Knowledgeable staff will help you get the most out of your visit to Glasgow and Scotland.
Experts in the Glasgow Airport Information Centre provide inspiring local and national information to help you get the most from your visit to the city and the rest of Scotland. Accommodation bookings can be made locally and across Scotland, as can journeys on First Buses, Citylink buses or Calmac ferries. Purchase tickets for the local sightseeing bus or trips to different destinations in Scotland, as well as various local and national attractions and events. In our retail section we sell a limited range of Scottish souvenirs as well as maps, postcards, stamps and guide books.
Facilities include baby changing, cash machines and prayer room.
If you don’t have time to visit a cash machine or pop to the bank before leaving for Glasgow Airport, we have plenty of ATMs both before and after security.
Our machines accept all valid UK bank and building society cards (i.e. Link affiliated) without surcharge, and will also accept major credit cards.
You will find ATMs located at domestic arrivals beside Travelex. There are further cash machines located at Travelex post security.
All cash machines issue in multiples of 20.
Forgot to post an important letter or need to purchase stamps?
You’ll find a traditional red post box in the main terminal check in area. Stamps are available to buy in shops around the airport including WHSmith and Boots.
The Glasgow Airport prayer room can be found on the first floor of our departures concourse in the Priority Security corridor.
It provides a quiet, restful place for passengers of all faiths and denominations, and is open 24 hours a day.
Meanwhile, our Airport Chaplain, Commissioner Keith Banks, conducts services at various times during the week – these are announced over our public address system.
If you smoke, you are permitted to do so only in our clearly signposted areas outside the terminal. Smoking is banned by law in enclosed public spaces in Scotland – this includes all terminal buildings at Glasgow Airport.
Individuals smoking outwith these areas are liable to receive a fixed penalty fine of £50.
Electronic cigarettes are not permitted within the terminal buildings please use the designated smoking areas.
From the moment you arrive until the moment you board your flight it’s our mission to help ensure a smooth start to your family holiday departing from Glasgow Airport. We offer a number of family friendly facilities and services to help do just this.
If you are travelling with babies and very young children, you will need access to safe, clean baby changing areas and at Glasgow Airport, there are a number of facilities around the terminal for your convenience:
- Main check in hall opposite the escalator
- To the rear of the foodcourt on the first floor
- T2 check in hall
- After security, on the first floor by Starbucks
- After security, beside the Beardmore Bar
- After security, beside Tennents Bar
- After security, beside the British Airways lounge
- After security, at gates 1-3 and 10-11
There is an unsupervised soft play area for young children (2 to 6) years after security on the international pier, near WHSmith.
We also provide puzzle tables next to seating areas at several locations around the terminal.
Eating at the airport
Most of the great restaurants and bars at Glasgow Airport provide high chairs and children’s menus so it’s easy to relax and enjoy a family meal or snack before you fly. Outlets such as Frankie & Benny’s offer dedicated activity packs too for our younger passengers,
Abercromby are Glasgow Airport’s professional vending operator and provide a vital part of the Airport retail experience. You can get one of the 65 Abercromby vending machines throughout the airport and at most departure gates for some last minute refreshments before boarding all your flights. The machines stock a wide range of snacks, confectionery and soft drinks including local favourites such as Tunnocks and Irn Bru. So if you are departing or arriving you can get your local favourite brands at an instant.
All your baby essentials such as nappies, formula milk and wipes are available at Boots pharmacy. You can now take over 100ml of baby foods onboard your flight as long as this is solely for the purpose of the journey.
Boots also offers a pre-ordering service for family essential items such as baby milk, simply call the store five working days before travelling.
The store is open 365 days a year with the pharmacy itself open from 4am to 9pm, every day of the year except Christmas Day. Call Boots on 0141 848 9960.
Watching the planes
Who doesn’t like watching the planes take off and land? Children especially love doing this and at Glasgow Airport – after you’ve gone through security – they’ll get a fantastic view of the runways, taxiways and stands from our family-friendly restaurants or the main departure lounge.
Whether you are travelling for leisure or business start your trip off in style with a visit to the UpperDeck. Our fresh modern lounge has something for everyone. Relax and take in the views of the runway and airfield, take advantage of our free wifi or entertain the kids in the games zone. We have a range of complimentary drinks and snacks (alcoholic drinks are limited to 4 per person) to enjoy while visiting the lounge, for special occasions prosecco and champagne can be purchased. All passengers can get their trip off to a great start in the UpperDeck.
- Complimentary tea/coffee and soft drinks
- 4 Alcoholic drinks
- A selection of snacks
- Free wifi
- Fresh modern design
- Runway views for all
- Bar service
- Games zone with X Box Ones
Opening hours: 5am - 8:30pm
Glasgow Airport Business Centre is adjacent to the main terminal building and offers excellent conference and rooms for hire. Facilities are modern and professional, and provide an ideal environment for hosting meetings or training sessions at Glasgow Airport plus interviews or presentations.
This convenient Glasgow Airport business centre offers a complete package which is flexible and offers varied catering menus to suit all tastes and budgets.
For further information download our brochure or contact:
Tel: 0141 847 5450