Where is the PCR Walk-Up testing done?
On arriving, these passengers must follow signs for the testing zone, located on the ground floor in Terminal 2 (T2), before security search. At the entrance, report to the Reception desk, where further instruction will be provided. Please ensure that you provide photographic ID when attending your appointment.
How and where do I take the test?
The testing zone is located on the first floor of the terminal, before the security search.
How long will it take to get the results?
Once the testing kit has reached our onsite lab, the results will be emailed to you within 24 hours.
What happens if I test negative?
Passengers who test negative will be allowed to proceed to check-in for their flight.
Given the frequency of change, we advise you to check the GOV.UK Foreign Travel Advice website for the latest details.
Some countries require printed certificates, rather than electronic versions on your phone. Please use the link below to check the specific requirements of the country you are travelling to.Travel Advice
What happens if I test positive?
On receipt of your test results, and should your result be positive, you must not travel to the airport, self isolate immediately and you must contact the airline.
DOWNLOAD THE PROTECT.SCOT APP
The Protect Scotland app from NHS Scotland’s Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of coronavirus.Find out more
What precautionary measures are in place at Glasgow Airport?
We are continuing to follow the medical, clinically driven, advice from the relevant health authorities on what measures are required and effective to deal with COVID-19. This includes:
- Promoting all of the latest advice on COVID-19 which has been supplied by Health Protection Scotland and Public Health England.
- Installing hand sanitisers throughout the airport.
- Enhancing our already thorough cleaning procedures with a specific focus on the regular cleaning of hard surfaces.
Find all the information you need on COVID and travelling through the airport on our dedicated information pageCoronavirus Information
There are some countries and areas where there's a higher chance of coming into contact with someone with COVID-19. The NHS has prepared the following advice for travelers
What should I do if I’ve arrived from a country with confirmed cases?
Any passenger arriving from an affected country should follow the advice of the UK Government which is available on their website. If you are at the airport and experiencing the symptoms of a cough, fever or shortness of breath please make yourself known to the nearest colleague who will be able to support you. If you are not at the airport, please call NHS on 111.
Will my flight be affected?
If you’re concerned about the impact of the COVID-19 outbreak on your existing travel plans, please contact your airline for the latest flight information.
Should I wear a face mask?
It is compulsory for passengers arriving and travelling through the terminal to wear facial coverings at all times and to respect physical distancing. We have introduced markers across the terminal to help support passengers to maintain the correct distance where it is possible to do so.
If you require special assistance whilst at the airport, please check the Special Assistance section for any changes that may affect your journey at the airport due to additional COVID-19 measures.Special assistance
How can I prepare ahead of my trip?
If you are travelling soon and worried about how COVID-19 might affect your plans, please check ABTA’s latest advice here. You can also find more information for passengers and holidaymakers on the CAA website.
If you do not wish to travel due to a pre-existing condition, please contact your airline or if your doctor has recommended you not to travel please contact your travel insurance company.
What do I do if I’ve booked parking or lounge and my airline cancels my flight?
With increasing news coverage around the spread of Coronavirus, we’ve been working with our booking partner NCP (National Car Parks) to provide you with information around refunds and cancellation terms for any existing parking and lounge bookings.
From 13th March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline, tour operator or as a result of you wishing to change your travel plans.
Our contact centre is currently experiencing high volumes of calls. Please avoid calling or emailing unless you are due to travel in the next 72 hours. We recommend that you follow the advice below as the team are having to prioritise customers whose immediate travel plans are now impacted.
Flexible product booking
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to 2 hours before your arrival date into the car park. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve prebooked a lounge on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date into the lounge. Please visit the manage my booking section on the Glasgow Airport website or, visit the website you booked through and cancel or amend once you’ve logged into your booking.
Non-flexible product booking
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking which you can use to book parking for a future date. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at email@example.com with your booking reference number and contact details and we’ll respond to you as soon as possible.
If you’ve prebooked a lounge on a non-flexible product and you wish to amend or cancel your booking, we can issue you with a promo code to the full value of your booking. If you booked a lounge bundled with a non-flex parking product, we will issue a promo code equal to the total value of the booking. As an example, if the current booking is £40 parking + £20 lounge we will give a promo code to the value of £60. When you redeem the promo code you may wish to use the full value towards parking only or a combination of parking and lounge. The promo code will be valid for 12 months from the date of issue. To request your promo code, please email us at firstname.lastname@example.org with your booking reference number and contact details and we’ll respond to you as soon as possible.
Please avoid calling or emailing to follow up on your code. The team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting our response time. They will get back to all customers in due course and ask you to bear with and thank you for your patience and understanding at this time
What is the type of PCR test?
The PCR Test that takes place in the airport is a Reverse Transcription Polymerase Chain Reaction (RT-PCR).
Can I get a refund if I test positive or negative?
No. You cannot get a refund if you test positive or negative as indicated by the test purchased and taken.
Do I pay VAT on my PCR Walk-Up Test?
No. The PCR Walk-Up Tests do not include VAT.
What happens if I request a refund?
When you make a booking online the value is held as pending in your bank account. This is part of the pre-authorisation check performed by merchants in order to confirm there are available funds to process your transaction. Note, when the balance is pending the money has not yet left your bank, rather it is queued waiting to be sent to us.
Requesting a refunded within 48 hours of making your purchase will instruct our merchant to void the transaction, which halts the process detailed above. A message will be to your bank instructing them to release the pending balance back to your account.
The amount of time it takes to release the pending balance is entirely set by your bank, and it is out with our control to accelerate this process.
If you have requested a refund out with 48 hours of making your purchase, then please allow up to 21 working days for this to be proceed.
Can I get a refund if I miss my test slot?
No refunds will be given if customers miss or do no turn up for their test slot.