FAQs – our company
Heathrow offers a wide range of exciting jobs. 68,000 people work at the airport, 4,500 of them employed directly by BAA.
FAQs – our company
Where can I find BAA’s annual report and other publications?
I want to work for BAA. How do I find details of any jobs available?
Where can I find information about the Government's runways consultation?
How can I learn about BAA’s construction programme?
How do I view and order photos from BAA’s photo library?
How do I view properties currently available for letting at BAA airports?
How do I advertise at BAA airports?
Where can I find out about corporate responsibility at BAA?
Where can I find details about the Heathrow Academy?
Where can I view any speeches BAA management may have given?
What is the BAA Communities Trust?
I want to view BAA’s latest news
I want to know about any plans for expansion of BAA airports
How many airports is BAA involved in overseas?
I am a student and would like background information and statistics
Who do I contact about recycling at BAA airports?
Who do I contact about aircraft noise?
Who do I contact about sponsorship (community projects etc)?
What is the current airport tax imposed on passengers?
Where can I find BAA’s annual report and other publications?
If you would like a hard copy of any of our annual reports, please email [Back to top]
I want to work for BAA. How do I find details of any jobs available?
Full details about careers at BAA, how to apply and any current vacancies are available online.
Where can I find information about the Government's runways consultation and the White Paper?
You can read about the runways consultation here.
How can I learn about BAA’s construction programme?
We are one of the UK's principal developers of infrastructure and one of the construction industry's largest clients.
How do I view and order photos from BAA’s photo library?
The BAA Aviation Photo Library is a specialist library featuring airport and aviation photography which is available to image buyers and businesses for a negotiated fee.
Find out about ordering photos here
How do I view properties currently available for letting at BAA airports?
BAA provides over one million square metres of commercial accommodation for more than 900 organisations at our airports. As such, we are one of the largest commercial landlords in the UK.
View properties currently available
How do I advertise at BAA airports?
media@baa is the access point to a unique range of communication opportunities available only at BAA airports. Be inspired by the amazing space we offer and find details on our partners.
Where can I find more information about BAA’s approach to corporate responsibility?
We believe in responsible development. We recognise that the aviation industry cannot grow unless it tackles its global impacts and are committed to actively engaging with our stakeholders to continuously improve our sustainable development programme.
Where can I find details about the Heathrow Academy?
The Heathrow Academy on Bath Road (formerly the Visitor Centre) provides a staff induction/training centre and superior conferencing facilities. The Academy also includes an exhibition aimed particularly at local schools, celebrating some of the highlights of Heathrow past and present whilst speculating on the future of the airport and aviation.
The Academy will continue to be a facility for local families to use at the weekend and in school holidays, for both education and leisure purposes. There is also a Ritazza coffee shop (open weekdays only).
Learn more about Heathrow Academy
Where can I view any speeches BAA management may have given?
Key members of our senior management are often asked to talk about particular topics relating to our industry.
View speeches and presentations
What is the BAA Communities Trust?
The BAA Communities Trust is BAA’s own charity.
Find out about the BAA Communities Trust
I want to view BAA’s latest news
All our news releases are published online.
I want to know about any plans for expansion of BAA airports
In 'The Future of Air Transport' the Government asked airport operators to draft a master plan document detailing development proposals. The master plan takes into account the conclusions on future development set out in the White Paper and sets out proposals for development of the airport to 2015 in some detail. It also outlines longer-term development at the airport until 2030.
How many airports is BAA involved in overseas?
Outside the UK, we currently have management or retail contracts and stakes in airports in both Italy and the USA.
Learn more about our international activities
I am a student and would like background information and statistics about BAA airports
On this website each airport has an area containing a wealth of information from history, facts and figures, to who does what and where you can fly to. Click on the airport of your choice to access this area:
Who do I contact about recycling at BAA airports?
Our airport corporate responsibility contacts – click on the airport of your choice:
Who do I contact about aircraft noise?
Each of our airports has a dedicated noise enquiry telephone number. Click on the airport of your choice:
Who do I contact about sponsorship (community projects etc)?
Our airport corporate responsibility contacts – click on the airport of your choice:
What is the current airport tax imposed on passengers?
Airport tax is called ‘Air Passenger Duty’ (APD) and is imposed on passengers by the government. BAA is not involved in either levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the Government once the journey has taken place. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU). For further information see HM Revenue and Customs website. Taxes and charges are explained by the Civil Aviation Authority (CAA) website. For information on airport charges, which are imposed by BAA on airlines (not a tax), please see our regulation information.