Frequently Asked Questions - Company and Business2Business information

Where can I find BAA’s annual report and other publications?
If you would like to be sent a hard copy of any of our annual reports please email BAA@corporatemailing.co.uk (link launches a new window) or telephone 0800 169 5569 (UK only). Our annual reports and other BAA publications can be viewed on-line on this website.

I want to work for BAA. How do I find details of any jobs available? 
Full details about careers at BAA, how to apply and any current vacancies are available on this website.

I am a shareholder. How do I gain access to my shareholding details?
Our on-line shareholder facilities enable shareholders to gain access to their shareholding details.

Where can I find information about the Government's runways consultation and the white Paper?

Where can I find out more about the fifth terminal (T5) at Heathrow ?
Due to open in March 2008, Terminal 5 (T5) at Heathrow will be one of the world’s most exciting airport terminals; a fitting gateway to the UK. Learn more about Terminal 5.

How can I learn about BAA’s construction programme?
We are one of the UK's principal developers of infrastructure and one of the construction industry's largest clients. Learn more about our approach.

How do I view and order photos from BAA’s photo library?
The BAA Aviation Photo Library is a specialist library. It features airport and aviation photography which is available to image buyers and businesses for a negotiated fee. Browse images and learn more about buying images.

How do I view properties currently available for letting at BAA airports?
BAA provides over one million square metres of commercial accommodation for more than 900 organisations at our airports. As such, we are one of the largest commercial landlords in the UK. View properties currently available for letting at our airports.

How do I advertise at BAA airports?
media@baa is the access point to a unique range of communication opportunities available only at BAA airports. Be inspired by the amazing space we offer and find details on our partners. 

Where can I find more information about BAA’s approach to corporate responsibility?
We believe in responsible development. We recognise that the aviation industry cannot grow unless it tackles its global impacts and are committed to actively engaging with our stakeholders to continuously improve our sustainable development programme.

Where can I find details about the Heathrow Academy?
The Heathrow Academy on Bath Road (formerly the Visitor Centre) will reopen in Spring 2007. As well as providing a new staff induction/training centre and superior conferencing facilities, the Academy will include a brand new exhibition aimed particularly at local schools, celebrating some of the highlights of Heathrow past and present whilst speculating on the future of the airport and aviation.

The Academy will continue to be a facility for local families to use at the weekend and in school holidays, for both education and leisure purposes. A Ritazza coffee shop is already open (currently weekdays only) and a grandstand for aviation enthusiasts will be constructed later in 2007.
Learn more about the Academy, including opening hours and directions.

Where can I view any speeches BAA management may have given?
Key members of our senior management are often asked to talk about particular topics relating to our industry. View speeches and presentations

What is the BAA Communities Trust?
The BAA Communities Trust is BAA’s own charity.

Does BAA offer any benefits to its shareholders?
BAA does not have a shareholder concession scheme or shareholder benefits scheme. It is our policy to return value to shareholders through sustainable long-term business growth, which underpins a progressive dividend policy.

I want to view BAA’s latest news.

I want to know about any plans for expansion of BAA airports. 
In 'The Future of Air Transport' the Government asked airport operators to draft a master plan document detailing development proposals. The master plan takes into account the conclusions on future development set out in the White Paper and sets out proposals for development of the airport to 2015 in some detail. It also outlines longer-term development at the airport until 2030. View airport master plans.

How many airports is BAA involved in overseas?
Outside the UK, we currently have management or retail contracts and stakes in airports in both Italy and the USA. Learn more about our international activities.

I am a student and would like background information and statistics about BAA airports.
On this website each airport has an area containing a wealth of information from history, facts and figures, to who does what, and where you can fly to from that airport. Click on the airport of your choice to access this area:
About BAA Heathrow
About BAA Gatwick
About BAA Stansted
About BAA Southampton
About BAA Glasgow
About BAA Edinburgh
About BAA Aberdeen
BAA at a Glance

Who do I contact about recycling at BAA airports? 
Our airport corporate responsibility contacts - click on the airport of your choice:
Heathrow
Gatwick 
Stansted 
Southampton 
Glasgow 
Edinburgh 
Aberdeen 

Who do I contact about aircraft noise? 
Each of our airports has a dedicated noise enquiry telephone number. Click on the airport of your choice:
Heathrow 
Gatwick 
Stansted 
Southampton 
Glasgow 
Edinburgh 
Aberdeen 

Who do I contact about sponsorship (community projects etc)?
Our airport corporate responsibility contacts - click on the airport of your choice:
Heathrow 
Gatwick 
Stansted 
Southampton 
Glasgow 
Edinburgh 
Aberdeen 

What is the current airport tax imposed on passengers?
Airport tax is called ‘Air Passenger Duty’ (APD) and is imposed on passengers by the Government. BAA is not involved in either levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the Government once the journey has taken place. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU). For further information see HM Revenue and Customs website (link launches a new window). Taxes and charges are explained by the Civil Aviation Authority (CAA) website (link launches a new window). For information on airport charges, which are the charges imposed by BAA on airlines (not a tax), please see our regulation information.