Passenger Info

Check in

Checking in is easy and there are several options to choose from – just make sure you arrive at the airport in plenty of time because your flight won’t wait!

Remember that check in times can vary depending on how busy the airport is at any particular time. There are also two check in areas at Glasgow Airport – in the main terminal building and T2 – so arrive early and find your bearings.

You can check in at your airline’s desk but many people prefer to check in online, particularly if you only have hand baggage – it’s easy and cuts down on queuing, leaving you more time to enjoy some refreshments and explore the great airport shops before you board.

Top Tips

  • Leave home in plenty of time – you can never legislate for delays on the roads or public transport.
  • Check in early to avoid the queues.
  • Better still, check in online – but don’t forget to print off your boarding pass and take it with you to the airport!
  • Keep an eye on the information screens for flight departures, boarding times and gate numbers, and listen out for announcements.
  • Different airlines have different requirements depending on the destination so while you should check with your airline before you leave for the airport it’s always a good idea to carry your passport or other form of photographic ID such as a driving licence.

Airline Terminal Opening times
Aer Arran 1 2hrs
Aer Lingus 1 2hrs
Air Malta 1 3hrs
Air Transat 2 4hrs
British Airways (London flights) 1 2hrs
Citiwings 1 1hr 30m
Cityjet 1 2hrs
easyJet 1 2hrs
Emirates 1 3hrs 30m
Flybe Loganair 1 1hr 30m
Flybe mainline 1 2hrs
Icelandair 1 3hrs
Jet2.com 2 3hrs
KLM 1 2hrs
Lufthansa 1 2hrs
Ryanair 2 2hrs
Thomas Cook Airlines (Longhaul) 2 4hrs
Thomas Cook Airlines (short/medium haul) 2 3hrs
Thomson Airways (Longhaul) 1 3hrs 30m
Thomson Airways (short/medium haul) 1 2hrs 30m
United Airlines 1 3hrs
US Airways 1 3hrs
Virgin Atlantic 1 4hrs
Wizzair 1 2hrs
Special Assistance

If you require special assistance or are travelling with someone who requires help with their journey through Glasgow Airport the following information should help ensure that your experience is as speedy and enjoyable as possible.

How to make your journey easy

Glasgow Airport Ltd is dedicated to providing accessibility for people with reduced mobility (PRMs) throughout its facilities at Glasgow Airport. Assistance for passengers with reduced mobility is available at both the Main Terminal building and T2. Our Terminal building is fully accessible including toilets and lifts, inductions loops are fitted to facilitate amplification of announcements for passengers with hearing difficulties and all are clearly signposted.

Requesting Assistance

If you require assistance you should inform your airline at least 48 hours before you travel, however our advice would be to give your airline as much notice as possible for both your departure and your arrival. This is best done at the time of booking your travel arrangements and will ensure that you receive the most appropriate assistance in a timely manner.

Assistance will be provided free of charge to and from all of the on airport arrival points up to the departure point at the gate and likewise for the return journey. This includes from Car Park 1 & 2 as well as car and taxi drop off/pick up points and bus stands.

On arrival at Glasgow Airport, passengers can use the Help Points detailed below to gain assistance or can go to the Special Assistance Host Desk in Main Terminal check-in area (adjacent to the escalators) or in the check-in area in T2 where there is another Help Point.

If a passenger wishes they can go directly to their Check-in desk and inform airline staff during their check-in that they have requested assistance. A representative from Omniserv will arrive to provide assistance or you may directed to the host desk after checking in if you are able to walk this short distance.

If we do not receive advance notice of your requirements we promise to make all reasonable efforts to accommodate you but you may have to wait a little longer for assistance.

Please remember that even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required. So make your plans well in advance. You should arrive at the airport car parks at least 2 hours prior to departure if you require assistance from here. Should you require assistance from check-in then please arrive at least one hour prior to departure.

Download our helpful guide (PDF 448KB)

Help Point Locations

  • Bute Road drop off point (x3)
  • Off airport coach drop off point (x2)
  • Within Car Parks 1,2 and 3
  • Central forecourt bus stands
  • Long stay car park beside bus shelter

Walking Distances

Below are approximate walking distances to key areas within the airport:

  • Drop off/Car Park 1 to Main Terminal 300m
  • Drop off/Car Park 1 to T2 400m
  • Car Park 2 to Main Terminal 100m
  • Car Park 2 to T2 200m
  • T2 to Main Terminal Special Assistance Area 150m

Information on Mobility Equipment

Where possible you should be permitted to remain within your own mobility aid until the last possible moment at the gate. If you wish to check in the mobility aid and use an airport wheelchair then please request this at check-in. On arrival at the airport your mobility aid should be repatriated with the passenger at the gate. If your mobility equipment is damaged in transit it may be possible to arrange for use of an airport mobility aid until such times as the damage can be resolved with your airline. Please speak to an Omniserv agent should this be require.

Electric Mobility Aids (EMAs)

If you are traveling with an electric mobility aid it is important that you provide details on the make and model to your airline at the time of making the booking. This will be passed to the airport to allow them to make it safe before loading into the hold of the aircraft.

Where the PRM does not provide adequate information on how to make an electric mobility aid safe and it is not reasonably possible for the aircraft operator to obtain suitable instructions and pass these on to the airport operator, the airport operator is not under any further obligation to make the aid safe for transport.

For more information on making EMAs safe please click here

Assistance dogs

You can bring your assistance dog into the UK without quarantine as long as it meets the rules of the EU Assistance Dog scheme. It is the responsibility of the owner to ensure that their dog is fully compliant with the scheme. If your assistance dog doesn’t comply with the rules it may not be able to enter Great Britain, or may be licensed into quarantine on arrival.

Please contact Omniserv to make enquiries.

Further info on the Assistance Dog scheme can be found here

Contact Ominserv

For Reduced Mobility Assistance queries please contact:

Omniserv on 0141 842 7700 (24 Hr)

or send an email to gla.prm@airservcorp.com


Getting to the Airport

By Bus, Train or Taxi

Travelling to Glasgow Airport by bus is easy as there are several services connecting with Glasgow city centre, other local destinations and beyond. Many have low floors and are easily accessible for wheelchair users. There are dedicated Help Points at the bus and coach stands and these are listed above.

If booking a Glasgow Airport taxi and you can get dropped off right outside the Main Terminal building and all of these cars are wheelchair accessible. The taxi rank is immediately outside of the terminal and the driver can arrange any assistance required.

More information on buses taxis and trains can be found here

By Car

Dropping off

We provide a dedicated FREE drop off area which is partially covered and easy to find – and just a short walk, around 300m from the main terminal doors. Just follow the signs for ‘drop off’ and you’ll find this area located next to Car Park 1. There are low kerb areas marked in Blue for accessible drop off and Help Points are located at these points should you require assistance from here.

Picking up

There is a dedicated pick up area in the ground floor of Car Park 2 and there are marked blue badge spaces within this area. For details of charges click here

Parking

Blue badge spaces are available within our car parks as detailed below

  • Car Park 2 has 10 spaces on ground floor plus a help point
  • All other floors have 12 spaces but no help points
  • All floors have access to 4 accessible lifts
  • Car Park 1 has 4 spaces on the ground floor of the multi-storey part. There is no call point. The nearest call point is in the area near the pelican crossing.

For more information on car parking and charges click here

Security screening

Our security staff are required under government legislation to carry out a hand-search whenever a passenger activates the archway metal detector alarm. If you are a wheelchair user, that’s likely to be the case. We recognise that it may be more suitable to have this search carried out away from the main search area, so please don’t hesitate to request this. Private search areas are located within the Central Search Area. If you have any questions or queries throughout the Security process, please do not hesitate to ask for one of our Security Supervisors.

Regulation EC1107/2006

Since 26 July 2008, under Regulation EC 1107/2006, managing bodies of airports, such as Glasgow Airport, have a legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air. The aim of this legislation is to ensure that consistent high quality assistance is provided at airports throughout the European community.

For further information on Regulation EC1107/2006 the document can be viewed here

EU PRM Video

Video for passengers with reduced mobility

European regulations guarantee certain rights for both disabled people and those with reduced mobility when travelling by air. If this affects you and you want to find out more, please watch this EU video about the services and assistance you have the right to receive at all EU airports. 

Service levels

Glasgow Airport is committed to providing the highest level of service in a timely and courteous manner.  Quality Standards for the assistance services specified in Annex 1 of the Regulation which were established in consultation with air carriers and their agents and organisations representing persons with reduced mobility. View our standards below

Quality standards (PDF 47KB)

How we performed in 2013 (PDF 50KB)

If you would like to contact us our provide feedback please click here

Security

We appreciate that the security process can feel a bit daunting to our customers, particularly those that are not frequent travellers or even travelling for the first time.

Please don’t feel intimidated by any of the security measures at Glasgow Airport they are in place for your safety and if you follow our signage in the security search area you shouldn’t have any problems. If you do have any questions at all please ask our friendly security staff who will be happy to help.

Preparation

A little preparation before you travel will really help you speed through the security screening process. Please check in advance what you can and cannot take in your hand luggage.

Have all your liquids sorted out before you leave for the airport and if you forget to put them in your 1 litre resealable plastic bag you can pick one up for FREE at the station before security.

Being prepared helps to speed up the process and allows you to relax and enjoy your journey or holiday.

Cabin baggage liquid restrictions (111KB PDF)

Security body scanners used at Glasgow Airport (120KB PDF)

What can I do to get through security faster? (68KB PDF)

Passenger services

Services include Shop & Collect, lost property, left luggage and more.

Airport ambassadors

At Glasgow Airport, you’ll easily spot out great team of friendly, roving Ambassadors who are on hand to answer any questions you may have about any aspect of your visit.

You can also get information on public transport, accommodation, events and places of interest at the VisitScotland travel and visitor information hub on the ground floor at domestic arrivals, opposite WH Smith.

We also provide a free help phone on the first floor, next to UK and Ireland departures.

Baggage weighing

Did you know that you can weigh your luggage at the airport and avoid excess luggage costs?

You’ll find four Weigh-ahead luggage weighing systems – these are located in the main check in hall and also in the check in area of Terminal 2.

It costs just £1 to weigh a bag but if you are over your allowance, Weigh-ahead offers a free reweigh. Foldaway Hand Luggage bags are available buy in order to transfer excess.

Baggage wrapping

This is a great service for passengers who want to protect and secure their luggage from potential damage, bad weather conditions, and general wear and tear.

All you have to do is take your items to the Luggage-Point area located in the main check in hall on the ground floor of the terminal building.

The prices are £7 for a standard suitcase – larger items (e.g. pushchairs, skis, golf clubs) are priced from £10.

Read more

Currency

Why not give yourself one less thing to worry about and pre-order your foreign currency and collect it at Travelex Glasgow Airport when you arrive to check in.  

Your currency is guaranteed to be waiting for you, Travelex opens early and closes after the last departure, and of course it takes something else off your holiday to do list. You can also make your currency go further as the Travelex Online Price Promise guarantees that if you find a cheaper overall price, Travelex will refund the difference!*

Don’t stress if you arrive at the airport and feel you need a little bit more currency for your trip, Travelex Glasgow Airport has all major currencies in stock including Australian, Canadian, US & New Zealand Dollars, Euros plus Turkish Lira to ensure you won’t be left short.

There are Travelex branches located before and after security at Glasgow Airport for your convenience. ATM’s are also available at these locations which dispense GBP, USD and Euros. 

Order currency now

*conditions apply see travelex.co.uk for details

Dry cleaning

Did you know that you can even drop off your dry cleaning at Glasgow Airport, Monday to Friday? 

Simply take your items to Luggage-Point in the main check in hall – it’s a great service for busy passengers, particularly those flying on business who can drop it off when they arrive at the airport and collect it on the way home. 

Call 0141 848 4740 to find out more details about Glasgow Airport’s dry cleaning service.

Click here for futher information and prices

Left luggage

If you need to leave any bags, packages or suitcases at Glasgow Airport, we have a great service which allows you to leave items in a safe, secure storage area for up to 3 months.

Left luggage is handled by Luggage-Point in the main check in hall where friendly staff will help and advise, and issue all passengers leaving items with a receipt – don’t lose it as you will need it when you come to pick them up. 

Prices

Small items

  • £2 per day
  • £7.50 per week

Medium items

  • £2.50 per day
  • £10 per week

Large items

  • 0-4 hours – £4.50 per item
  • 4-8 hours – £8 per item
  • Daily – £10 per item
  • Weekly – £50 per item

Call Luggage-Point on 0141 848 4740 to discuss left luggage services at Glasgow Airport.

Read more

Lost property

We hope you don’t lose anything while you’re at Glasgow Airport but if you do, please contact Luggage-Point on the ground floor of the main terminal where you will be asked to complete a lost property form.

If your item is found, you will be required to provide identification – your passport or driving licence. Items are stored in a secure area for up to six months and retrieval and shipping costs apply.

For Glasgow Airport lost property queries call 0141 848 4740 or click below to complete an online form.

Read more

Shipping

While our left luggage service, handled by Luggage-Point in the main check in hall, may be perfect for your needs, our shipping service may be the perfect option for larger, bulky items.

We can also deliver any time sensitive, important shipments to countries and territories all over the world, and our wide range of shipping services means there is a cost-effective option for all of your requirements. 

Items are shipped at approximately 4pm every day of the year! Simply complete our simple form at the Luggage-Point service area.

Call Luggage Point on 0141 848 4740

Click here for further information and to receive a quote

Shop & Collect

If you want to benefit from the great shopping bargains at Glasgow Airport but don’t want to be weighed down with extra bags, why not use Glasgow Airport’s free Shop & Collect service?

Buy before you fly then pick up your purchases on your return. It couldn’t be easier because Shop & Collect is a free service, available when you are flying within the EU – and it includes flights within the UK.

When you are making your purchase just tell the store you would like to Shop & Collect and they will complete the short form and issue you a receipt – keep it safe you will need to present it on your return.

Your items will be stored securely while you are away and delivered to the collection point in plenty of time before your flight lands.

Items are collected from Luggage-Point between 9am-8pm and at Tesco (open 24 hours) in near the car rental desks outwith these times.

Read more

WiFi access at Glasgow Airport

We know how important it is to stay connected nowadays with your business but also family and friends. That’s why at Glasgow Airport, you can enjoy 30 minutes of FREE high-speed wireless internet access via your laptop or handheld device.

At Glasgow Airport, you can enjoy 30 minutes of FREE high-speed wireless internet access via your laptop or handheld device.

SSID: Glasgow Airport

Tariffs

  • 30 minutes           FREE
  • 1 hour                  £3
  • 3 hours                £5
  • 24 hours              £9

Business use

If you are a regular business passenger or there are several people from your company who are frequent fliers and require internet access while passing through the airport, we can offer special rates for 6 or 12 months.

Please contact either the Glasgow Airport IT department at

DD-IT_Glasgow@glasgowairport.com or Arqiva at GLAairportB2B@arqiva.com for more details.

Internet and printing terminals

If you don’t have a laptop or tablet with you, we have handy internet desks, provided by Surfbox, located around the terminal building.

There are four stations and a printer located in domestic arrivals outside Starbucks. Upstairs at the food court, just before security, you’ll find another two. In international arrivals, there are two stations and a printer.

Once you are through security, you will find four stations in the main departure lounge and one station located at Gate 26 on the domestic pier.

Cost is 10p per minute and payment can be made using coins or online using a credit card or voucher.

Mobile phone charging

Mobile phone charging machines with adapters for most phones can be found at domestic arrivals outside Starbucks and in the main departure lounge. Once through security you can charge your phone at points at the international pier and, at the domestic pier, Gates 19-21.

Costs are £1 for 30 minutes, £1.50 for 60 minutes or £2 for 90 minutes. Internet desks will also provide mobile phone charging once you have paid for access and there are four stations and printer located in domestic arrivals, two stations plus a printer in international arrivals and two in the food court, upstairs before security.

After security there are branches of DixonsTravel & Maplin if you have left any crucial adapters for your mobile phone or electronic gadgets at home. 

Payphones

Public telephones can be found throughout the main terminal at Glasgow Airport with payment using cash or cards.

Payphones are in the following locations for departing passengers 

  • Main shopping area (near Travelex)
  • Main shopping area (near Boots)
  • Main seating area 
  • Gates 1-4 lounge
  • Easyjet gate area
  • Gate 15
  • Gate 18
  • Gate 20
  • Gate 34 (close to Tennent's bar)

Photo-Me booths

If you need to get a picture taken in a hurry, you’ll find coin-operated Photo-Me booths in ground floor domestic arrivals opposite WH Smith and on the first floor of the main terminal before security. There’s also one on the ground floor of Car Park 2.

Terminal facilities

Facilities include baby changing, cash machines and prayer room.

Cash machines

If you don’t have time to visit a cash machine or pop to the bank before leaving for Glasgow Airport, we have plenty of ATMs both before and after security. 

Our machines accept all valid UK bank and building society cards (i.e. Link affiliated) without surcharge, and will also accept major credit cards.

You will find ATMs located at domestic arrivals beside Travelex. There are further cash machines located at Travelex post security.

All cash machines issue in multiples of 20.

Post services

Forgot to post an important letter or need to purchase stamps?

You’ll find a traditional red post box in the main terminal check in area. Stamps are available to buy in shops around the airport including WHSmith and Boots. 

Prayer room

The Glasgow Airport prayer room can be found on the first floor of our departures concourse in the Priority Security corridor.

It provides a quiet, restful place for passengers of all faiths and denominations, and is open 24 hours a day.

Meanwhile, our Airport Chaplain, Commissioner Keith Banks, conducts services at various times during the week – these are announced over our public address system.

Smoking areas

If you smoke, you are permitted to do so only in our clearly signposted areas outside the terminal. Smoking is banned by law in enclosed public spaces in Scotland – this includes all terminal buildings at Glasgow Airport.

Individuals smoking outwith these areas are liable to receive a fixed penalty fine of £50.

Electronic cigarettes are not permitted within the terminal buildings please use the designated smoking areas.

Family facilities

From the moment you arrive until the moment you board your flight it’s our mission to help ensure a smooth start to your family holiday departing from Glasgow Airport. We offer a number of family friendly facilities and services to help do just this.

Baby changing

If you are travelling with babies and very young children, you will need access to safe, clean baby changing areas and at Glasgow Airport, there are a number of facilities around the terminal for your convenience:

  • Main check in hall opposite the escalator
  • To the rear of the foodcourt on the first floor
  • T2 check in hall
  • After security, on the first floor by Starbucks
  • After security, beside the Beardmore Bar
  • After security, beside Tennents Bar
  • After security, beside the British Airways lounge
  • After security, at gates 1-3 and 10-11

Play areas

There is an unsupervised soft play area for young children (2 to 6) years after security on the international pier, near WHSmith.

We also provide puzzle tables next to seating areas at several locations around the terminal.

Eating at the airport

Most of the great restaurants and bars at Glasgow Airport provide high chairs and children’s menus so it’s easy to relax and enjoy a family meal or snack before you fly. Outlets such as Frankie & Benny’s offer dedicated activity packs too for our younger passengers,

Other essentials

All your baby essentials such as nappies, formula milk and wipes are available at Boots pharmacy. You can now take over 100ml of baby foods onboard your flight as long as this is solely for the purpose of the journey.

Boots also offers a pre-ordering service for family essential items such as baby milk, simply call the store five working days before travelling.

The store is open 365 days a year with the pharmacy itself open from 4am to 9pm, every day of the year except Christmas Day. Call Boots on 0141 848 9960.

Watching the planes

Who doesn’t like watching the planes take off and land? Children especially love doing this and at Glasgow Airport – after you’ve gone through security – they’ll get a fantastic view of the runways, taxiways and stands from our family-friendly restaurants or the main departure lounge.

SkyLounge

Holiday Wing

If you want to get your holiday off to a great start, why not book into our SkyLounge? Our Holiday Wing is perfect if you’re travelling with the family as we welcome children of all ages and there’s loads to do – toys galore plus digital TV.

Business Wing

We have a dedicated Business Wing within our private SkyLounge just for you.

This area provides a quiet, comfortable business suite with great facilities (including free internet access and WiFi), all in a relaxing environment with sweeping views across the runway towards the rolling hills. 

Entry Fees, Facilities & Access

The Holiday Wing of the SkyLounge is open to all passengers with a valid lounge reservation. The Business Wing of the SkyLounge is not pre-bookable and is only available to invited guests of selected airlines. 

The SkyLounge is situated after security just behind the Beardmore Bar & Restaurant. Entry must be within three hours of your flight departure time.

  • Adult (14 years+ ): £18
  • Child (2 to 13 years): £7
  • Children under 2 are free

NB Children under 12 are not permitted access to the Business Wing. Smart casual or business is require for all lounge passengers. 

Complimentary:

  • Tea, coffee and soft drinks
  • Alcoholic drinks (limit of 4 alcoholic drinks per person)
  • Snacks (biscuits, cheese, crisps)
  • Porridge
  • Soup
  • Newspapers, magazines and business journals
  • Internet access/free WiFi
  • Open daily from 5am to 8.30pm

Skylounge code of conduct (19KB DOC)

Find out more about SkyLounge and book here

Meeting rooms

Glasgow Airport Business Centre is adjacent to the main terminal building and offers excellent conference and rooms for hire. Facilities are modern and professional, and provide an ideal environment for hosting meetings or training sessions at Glasgow Airport plus interviews or presentations. 

This convenient Glasgow Airport business centre offers a complete package which is flexible and offers varied catering menus to suit all tastes and budgets.

For further information download our brochure or contact:

Euan Keltie

Tel: 0141 847 5450

Email: ekeltie@renfrewshirechamber.com

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