Passenger Info

Immigration and passports

Please follow the signs and make your way to baggage reclaim via passport-border control (UK Border Force). You cannot access the baggage reclaim area until your passport and any relevant documents have been inspected.

So please have your passport and any documents ready – this will help speed up the process and reduce the amount of time you have to stand in a queue.

UK Border Force uses scanners to ensure that your passports, visas and other official documents are genuine – this also helps speed up the process for passengers.

However, we advise you to check the validity of your passport because it must not expire during your visit to the United Kingdom. Please do this well in advance of your date of travel so you have time to renew it if the expiry date is while you are in the UK.

Full information is on the UK Border Force website.

UK Customs

Which exit should I use? This is easy. All you have to do is follow the signs:

If you have items to declare:

  • Please go to the Customs red point

If you have nothing to declare:

  • If your journey started in a European Union country, use the blue exit
  • If your journey began outside the European Union, use the green exit
Special assistance

If you require special assistance or are travelling with someone who requires help with their journey through Glasgow Airport the following information should help ensure that your experience is as speedy and enjoyable as possible. 

How to make your journey easy

On behalf of your airline Glasgow Airport provides a dedicated special assistance service through our partner Omniserv who offer many forms of assistance for both your departure and your arrival at Glasgow Airport.

If you require assistance you should inform your airline at least 48 hours before you travel, however our advice would be to give your airline as much notice as possible for both your departure and your arrival. This is best done at the time of booking your travel arrangements and will ensure that you receive the most appropriate assistance in a timely manner.

As well as informing your airline in advance we recommend that you also contact our assistance provider Omniserv, their details are below.

If we do not receive advance notice of your requirements we promise to make all reasonable efforts to accommodate you but you may have to wait a little longer for assistance.

We have a dedicated assistance area within the main check in area, if you have not booked assistance but find that you require some on the day of travel please make your way to this area where Omniserv agents will be happy to help. If you are on an inbound flight then your flight attendants will be able to arrange assistance for you on your arrival.

Please remember that even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required. So make your plans well in advance.

Security screening

Our security staff are required under government legislation to carry out a hand-search whenever a passenger activates the archway metal detector alarm. If you are a wheelchair user, that’s likely to be the case. We recognise that it may be more suitable to have this search carried out away from the main search area, so please don’t hesitate to request this. If you have any questions or queries throughout the Security process please do not hesitate to ask for one of our Security Supervisors.

Guide dogs

Assistance dogs can only travel if they are registered with The Pet Travel Scheme (PETS), and if permitted to do so by your airline and holiday destination. Please contact Omniserv to arrange this or make enquiries.

You can call Omniserv on 0141 842 7700 or send an email to gla.prm@airservcorp.com

Service levels

Glasgow Airport is committed to providing the highest level of service in a timely and courteous manner.

You can view details of our service level agreement here (10KB PDF)

Baggage reclaim

We have two baggage reclaim facilities at Glasgow Airport. If you are arriving from an International destination you will be able to retrieve your baggage from the carousels which are found immediately after you pass through passport control.

If you are arriving from within the United Kingdom, Republic of Ireland, Isle of Man or Channel Islands then you will retrieve your baggage from our reclaim facility which is easily found as you near the end of the arrivals route, please just follow the signs.

Once in the reclaim facility please check the information screens to find which carousel has been assigned to your flight. The information screens will also show the expected timings for your baggage to arrive and which handling agent is delivering them. If you have any problems or questions at all please call the agents telephone number which will also be displayed on the information screens.

Please bear in mind that there may be luggage from more than one flight on each carousel, so please be patient and wait until your flight details appear on the information screens, this will help free up space around the carousels.

We also provide baggage trolleys in the both reclaim facilities for your convenience, please take one if needed.

Can’t find your baggage?

We sincerely hope that your baggage arrives without any issues but sometimes passengers’ property does go astray.

Thankfully this is rare however if you find that your baggage has not arrived, please speak to a member of staff from the handling agent for your airline, they will be on hand to help you at the service desk in each facility.

Meanwhile, if you find that you have left the Airport and continued with your onward journey with a bag that isn’t yours please make contact with the handling agent that serviced your flight.

The contact details for the handling agents operating at Glasgow Airport are:

Menzies Handling

Tel: 0141 887 0298 (24hrs)

Email: gla.blueteam@menziesaviation.com

Servisair

Tel: 07834 750 567 (6am-9pm)

Tel: 0141 848 4871 (9pm-6am)

Email: glabaggagefacilities@servisair.com

Airlines handled by Menzies 

  • AER ARRAN
  • BA / CITYFLYER
  • CITYWING
  • FLY NIKI
  • FLYBE
  • ICELANDAIR
  • JET2.COM
  • LOGANAIR
  • THOMSON

Airlines handled by Servisair

  • AIR EUROPA
  • BALKAN
  • NOUVELAIR
  • EMIRATES
  • FREEBIRD
  • EUROPE AIRPOST
  • KLM
  • AIR MALTA
  • LUFTHANSA
  • MONARCH
  • ONURAIR
  • PEGASUS
  • THOMAS COOK
  • AIR TRANSAT
  • UNITED
  • US AIRWAYS 
  • VIRGIN 
  • WIZZAIR
  • CITYJET
  • TITAN 
  • HELVETIC AIRWAYS

Airlines handled by SmartHandling

  • EASYJET
Connecting passengers

If you are transferring between two international flights, you may be able to have your baggage tagged through to your final destination. You will need to clear customs and Immigration before connecting to your next flight

If you are connecting from an inbound international flight to a domestic flight ,you may be able to have your baggage tagged through to your final destination. You will need to clear Customs and Immigration before connecting to your next flight.

Passenger services

Services include left luggage, shop & collect, Wi-Fi and much more.

Airport Ambassadors

At Glasgow Airport, you’ll easily spot our great team of friendly, roving Ambassadors who are on hand to answer any questions you may have about any aspect of your visit. 

Meanwhile, you can get lots of useful information on public transport, accommodation, events and places of interest at the VisitScotland travel and visitor information hub on the ground floor at domestic arrivals, opposite WH Smith.

Currency

If you are arriving in to Glasgow on holiday you can exchange your foreign currency for UK pounds at Travelex or of course if you are arriving home you can exchange those left over Euros, Dollars, Dirhams and more. 

If you are arriving at Glasgow Airport on an international flight there are two Travelex bureaux de change available; 1 in the baggage reclaim hall with cash machines and a further bureau in the main arrivals area.

For passengers arriving on a domestic flight there is a Travelex bureau right beside domestic arrivals with cash machine facilities also. 

Machines dispense GBP, USD and Euros.

Left luggage

If you need to leave any bags, packages or suitcases at Glasgow Airport, we have a convenient left luggage service and facilities which allow you to leave items in a safe, secure storage area for periods ranging between 1 hour and 3 months.

Left luggage assistance at Glasgow Airport is handled by the Luggage-Point where the friendly staff will help and advise, and issue all passengers leaving luggage with a receipt – don’t lose this receipt as you will need it in order to retrieve your items.

Left luggage prices

Prices

Small items

  • £2 per day
  • £7.50 per week

Medium items

  • £2.50 per day
  • £10 per week

Large items

  • 0-4 hours – £4.50 per item
  • 4-8 hours – £8 per item
  • Daily – £10 per item
  • Weekly – £50 per item

You’ll find Luggage-Point on the ground floor of the terminal next to the British Airways check in desks.

Read more 

Lost property

We hope you don’t lose anything while you’re at Glasgow Airport but if you do, please go to Luggage-Point in the main check in hall where you will be asked to complete a lost property form.

If your item is found, you will be required to provide identification – your passport or driving licence. Items are stored in a secure area for up to six months and retrieval and shipping costs apply.

For Glasgow Airport lost property queries call 0141 848 4740 or click below to complete an online form.

Read more

Shipping

You can use our shipping service to deliver any time-sensitive, important shipments to countries and territories all over the world.

Our wide range of shipping services means there is a cost-effective option for all of your requirements, whatever it is you’re sending. We use internationally renowned delivery services such as City Link, FedEx and the Royal Mail for your peace of mind.

Items are shipped at approximately 4pm every day of the year! Simply complete our simple form at Luggage-Point in the main check in hall and arrange to have your goods shipped to your desired destination quickly and efficiently.

Call Luggage-Point on 0141 848 4740 for more details on shipping services from Glasgow Airport.

Click here for further information and to receive a quote

Shop & Collect

Purchases made using the Shop & Collect service when you departed from Glasgow Airport will be ready and waiting for you upon on arrival.  

Between the hours of 9am-8pm please collect from the Luggage-Point outlet in the main check in hall beside the British Airways ticket desks.

Outwith these hours please proceed to Tesco Express near the car rental desks where your purchases will be parcelled up and waiting. 

Please have your Shop & Collect receipt ready when you visit the store, this would have been issued to you by the store when you made your purchase. 

Read more

WiFi access at Glasgow Airport

We know how important it is to stay connected nowadays with your business but also family and friends. That’s why at Glasgow Airport, you can enjoy 30 minutes of FREE high-speed wireless internet access via your laptop or handheld device.

SSID: Glasgow Airport

Tariffs

  • 30 minutes           FREE
  • 1 hour                  £3
  • 3 hours                £5
  • 24 hours              £9

Business use

If you are a regular business passenger or there are several people from your company who are frequent fliers and require internet access while passing through the airport, we can offer special rates for 6 or 12 months.

Please contact either the Glasgow Airport IT department at

DD-IT_Glasgow@glasgowairport.com or Arqiva at GLAairportB2B@arqiva.com for more details.

Internet and printing terminals

If you don’t have a laptop or tablet with you, we have handy internet desks, provided by Surfbox, located around the terminal building.

There are four stations and a printer located in domestic arrivals, and two stations and a printer in international arrivals. There are also two at the food court, upstairs in the main terminal before security.

Cost is 10p per minute and payment can be made using coins or online using a credit card or voucher.

Mobile phone charging

Mobile phone charging machines with adapters for most phones can be found at domestic arrivals outside Starbucks at a cost of £1 for 30 minutes, £1.50 for 60 minutes or £2 for 90 minutes.

Internet desks will provide mobile phone charging once you have paid for access. We have four stations and a printer located in domestic arrivals, and two stations plus a printer in international arrivals.

In addition, there are two stations at the food court upstairs, before security.

Payphones

Public telephones can be found throughout the main terminal at Glasgow Airport with payment using cash or cards.

Landside locations

  • Domestic baggage reclaim
  • Domestic Arrivals (opposite WHSmith)
  • International Arrivals
  • International baggage reclaim

Airside locations

  • Main shopping area by Travelex
  • Main shopping area by Boots
  • Main seating area airside
  • East Pier Gate 1-4
  • Easyjet lounge East Pier
  • Domestic Pier Gate 15
  • Domestic Pier Gate 18
  • Domestic Pier Gate 20
  • International Pier Gate 34 near the Bar

Photo-Me booths

If you need to get a picture taken in a hurry, you’ll find coin-operated Photo-Me booths in ground floor domestic arrivals opposite WH Smith and on the first floor of the main terminal before security. There’s also one on the ground floor of Car Park 2.

Terminal facilities

Facilities inlcude baby changing, cash machines and prayer room.

Baby changing

If you are travelling with babies and very young children, you will need access to safe, clean baby changing areas. At Glasgow Airport there are plenty of facilities for your convenience; baby changing facilities can be found in these locations:

  • International arrivals near gate 29 
  • In the international baggage reclaim hall 
  • Beside the British Airways lounge 
  • Domestic baggage reclaim 
  • Main check in hall
  • At gates 1-3 and 10-11

Cash machines

If you are arriving in Glasgow on an international flight you will find cash machines located at our two Travelex bureaux de change; 1 located in international baggage reclaim and 1 located in the arrivals area.

Alternatively if you are arriving on a domestic flight there is a Travelex bureau de change on the left just after domestic baggage reclaim with cash machines. 

All machines issue cash in multiples of £20. 

Post services

Forgot to post an important letter or need to purchase stamps? 

You’ll find a traditional red post box in the main terminal check in area. Details of collection times will be listed on the post box. 

Stamps are available to buy in shops around the airport including WH Smith & Boots.

Prayer room

The Glasgow Airport prayer room can be found on the first floor of our departures concourse in the Priority Security corridor. 

It provides a quiet, restful place for passengers of all faiths and denominations, and is open 24 hours a day.

Meanwhile, our Airport Chaplain, Commissioner Keith Banks, conducts services at various times during the week – these are announced over our public address system.

Smoking areas

If you smoke, you are permitted to do so only in our clearly signposted areas outside the terminal. Smoking is banned by law in enclosed public spaces in Scotland – this includes all terminal buildings at Glasgow Airport.

Individuals smoking outwith these areas are liable to receive a fixed penalty fine of £50.

Please note that electronic cigarettes cannot be used within the Glasgow Airport terminal buildings. 

x

Did you know...

Glasgow Airport is the first UK airport to offer a direct service to Halifax, Nova Scotia with WestJet! > Book now