In the terminal
Facilities for the hard of hearing, blind and partially sighted
Induction loops are fitted in many areas of the terminal and satellites and are identified by the "sympathetic ear" sign.
Payphones and credit card telephones, available in all parts of the airport, are adapted for hearing aids. A number of internet kiosks throughout the building can send emails.
Mini-loops are installed throughout the building, including the reserved seating areas, boarding card check points and a number of check-in desks (both in the main terminal and in T2).
Guide dogs and hearing dogs are the only dogs allowed in the terminal buildings.
The airport directional signs are black on yellow, providing optimum contrast to assist all users.
Reserved seating areas
There are two reserved seating areas in the airport, identified by the use of special needs pictograms (see illustration).
Check-in area (ground floor)
The reserved seating area is under the escalator and provides the following features:
- Low-level flight information screens
- Induction loop and mini-loop
- Seats with arms on both sides
- Space for wheelchair users
- Help phone.
International departures lounge (first floor)
The reserved seating area is centrally located and provides low-level flight information screens, in addition to the facilities above.
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand-search passengers who activate the alarms; therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area, if you prefer.
Most toilet blocks include a unisex accessible toilet nearby. Parents travelling with children of the opposite sex are welcome to use the unisex accessible toilets.