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Glasgow shuttle queue-busting initiative takes off with new ticketing machines

Glasgow Airport front of building

A new queue-busting initiative from bus operator First has been launched at Glasgow Airport to help beat queues on Scotland’s best bus service, the Glasgow Shuttle service 500.

First Glasgow has invested in portable ticket machines to make it even easier for customers travelling on Glasgow Shuttle service 500 to quickly get on board after landing at Glasgow Airport.

The investment provides First Glasgow’s service delivery managers with portable ticket machines which are used to issue single, return or network tickets in the forecourt. The ticket machines also record concession cardholder data.

This extremely popular bus service makes more than 670,000 customer journeys annually and won the prize of ‘Best Bus Service 2013’ at the Scottish Transport Awards in June last year.

First Glasgow’s managing director Fiona Kerr said: “Our portable ticket machines are helpful in assisting our service delivery team at the airport to swiftly get our shuttle customers on board. It's particularly useful in the morning when there are queues of business travellers arriving at the airport and they need to get into the city centre very quickly.

“At peak times numerous flights and hundreds of people can arrive at the same time, which sometimes results in lengthy queues for the Glasgow Shuttle. I know that these new ticket machines will make it even easier to board our express service.”

John McConnell, head of commercial at Glasgow Airport, said: “We are delighted First Glasgow has invested in new ticket machines for its premium airport service. From arriving to departing, we are fully committed to ensuring our customers' airport journey is enjoyable and hassle-free and believe the hand held devices will play a major part in reducing peak-time queuing and improving our customers’ overall airport experience.”

The Glasgow Shuttle service 500 departs from stance 1 directly outside Glasgow Airport’s terminal building and operates up to every 10 minutes, 24 hours a day.

The journey time between the airport and city centre is just 15 minutes. For more information on First’s Glasgow Shuttle service visit www.firstglasgow.com or call Traveline on 0871 200 2233.

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