Who does what
Our work includes: looking after security; property management; retail facilities; fire services and cargo and making sure these all run smoothly. In whatever we do we try to minimise our environmental impact and to be one of the leading companies in corporate responsibility.
However, running airports is a complex business and we need to work in partnership with many other organisations to deliver a high-quality service:
Are responsible for checking-in passengers, delivering hold luggage to its final destination, cargo, providing and fuelling aircraft, boarding passengers, passenger safety and on-board catering.
Civil Aviation Authority
Controls all flight paths and aircraft routes at UK airports, regulates airlines, airports and the National Air Traffic Services. The CAA also sets airport charges at the London airports.
Individual businesses provide catering, shopping, car hire, car parking and banking services.
HM Customs and Excise
Controls the import and export of goods including preventing illegal activities such as drugs, tobacco and alcohol trafficking and trades in endangered species and child pornography.
Responsible for passport control and deciding who can enter the country. Immigration also deals any deportation or asylum issues.
National Air Traffic Services (NATS)
Looks after air traffic control and management, ensuring aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated.
Public transport operators
Many independently-run bus, coach, taxi and rail companies provide connections to and from our airports.
Take a look round our interactive airport and see who does what (requires Flash)